IT Support Specialist

GALLAGHER, FLYNN & COMPANY, LLP•South Burlington, VT

43d•Hybrid

About The Position

We are seeking an enthusiastic and people-oriented Help Desk IT Specialist to join our team. This position is ideal for someone with 2-4 years of experience who enjoys solving problems, working with technology, and making a real impact by helping others thrive at work. The right candidate will be a person who genuinely cares about providing support, building relationships, and ensuring our technology runs smoothly so our employees can do their best work.

Requirements

2–4 years in IT support, help desk, or a related role.
Basic knowledge of Windows, Microsoft 365, VPNs, and common workplace applications.
Excellent communication, patience, and a genuine desire to help people.
Ability to explain technical concepts in simple terms.
Shows initiative and can operate independently.
Curious, resourceful, proactive, and motivated to continuously learn.
Brings energy, care and accountability to their work—truly cares about solving problems and making people’s day easier.
Comfortable working closely with vendors, managers, and employees throughout the organization.

Nice To Haves

Bachelor’s degree in IT, Computer Science, or a related field preferred; equivalent experience will also be considered.

Responsibilities

Provide first-level technical assistance for employees, including troubleshooting hardware, software, and application issues.
Serve as a liaison with IT vendors to coordinate services, manage tickets, and ensure timely resolution of issues.
Help employees navigate and use business applications effectively.
Assist with setup, configuration, and maintenance of laptops, peripherals, and other office equipment (onsite and remote as needed).
Prepare laptops, accounts, and system access for new employees; ensure secure and thorough offboarding when employees exit.
Proactively identify recurring issues and recommend process or technology improvements.
Foster trust and strong connections with team members, leadership, and external partners through responsive and caring support.
Help implement, communicate, and track compliance with IT policies across the firm.
Support employee adherence to cybersecurity best practices (password resets, MFA, phishing training, etc.).
Maintain accurate records or IT processes and procedures.
Willing to take ownership of assigned projects.