IT Support Specialist

GALLAGHER, FLYNN & COMPANY, LLP•South Burlington, VT

10d

About The Position

We are seeking an enthusiastic and people-oriented Help Desk IT Specialist to join our team. This position is ideal for someone with 2-4 years of experience who enjoys solving problems, working with technology, and making a real impact by helping others thrive at work. The right candidate will be a person who genuinely cares about providing support, building relationships, and ensuring our technology runs smoothly so our employees can do their best work.

Requirements

Experience: 2–4 years in IT support, help desk, or a related role.
Technical Skills: Basic knowledge of Windows, Microsoft 365, VPNs, and common workplace applications.
Soft Skills: Excellent communication, patience, and a genuine desire to help people. Ability to explain technical concepts in simple terms. Shows initiative and can operate independently.
Mindset: Curious, resourceful, proactive, and motivated to continuously learn. Brings energy, care and accountability to their work—truly cares about solving problems and making people’s day easier.
Collaboration: Comfortable working closely with vendors, managers, and employees throughout the organization.
Education: Bachelor’s degree in IT, Computer Science, or a related field preferred; equivalent experience will also be considered.

Nice To Haves

If you’re passionate about technology, eager to help others, and driven to make a difference every day, we encourage you to apply. We value team members who are thoughtful, proactive, and genuinely care about the well-being and success of their colleagues.

Responsibilities

End-User Support: Provide first-level technical assistance for employees, including troubleshooting hardware, software, and application issues.
Vendor Management: Serve as a liaison with IT vendors to coordinate services, manage tickets, and ensure timely resolution of issues.
Application Assistance: Help employees navigate and use business applications effectively.
Equipment Support: Assist with setup, configuration, and maintenance of laptops, peripherals, and other office equipment (onsite and remote as needed).
Onboarding & Offboarding: Prepare laptops, accounts, and system access for new employees; ensure secure and thorough offboarding when employees exit.
Problem-Solving: Proactively identify recurring issues and recommend process or technology improvements.
Relationship Building: Foster trust and strong connections with team members, leadership, and external partners through responsive and caring support.
IT Policy Support: Help implement, communicate, and track compliance with IT policies across the firm.
Cybersecurity Tracking: Support employee adherence to cybersecurity best practices (password resets, MFA, phishing training, etc.).
Documentation: Maintain accurate records or IT processes and procedures.
Project Work: Willing to take ownership of assigned projects.