IT Support Specialist

Style Crest Enterprises Inc•Fremont, OH

About The Position

Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses. As an IT Support Specialist where you'll utilize your technical expertise to provide outstanding support to our users. The ideal candidate is a customer-focused problem solver with a strong foundation in IT fundamentals, adept at troubleshooting hardware and software issues. Communication skills are paramount as you'll interact with users of varying technical abilities, and your adaptability will shine as you navigate evolving technologies in our collaborative environment. If you're ready to make a meaningful impact and thrive in a fast-paced setting, apply now to be part of our innovative team.

Requirements

Associate’s or BA/BS degree in Computer Science or related field or equivalent experience providing desktop support or Help Desk services.
Excellent interpersonal skills and basic computer support are required for this position.
Strong analytical skills to resolve problems and think creatively.
Excellent oral and written communication skills, including the ability to make formal presentations/training to various audiences
Demonstrated ability to work effectively as part of a team.
Proficient in using Microsoft Word, Excel, PowerPoint, and Access.
Basic LAN Networking, Wireless LAN technologies, TCP/IP, DNS, and DHCP a plus

Nice To Haves

Experience with the use of Helpdesk software is a plus
Experience with a help desk management/ ticketing system is a plus

Responsibilities

Provides 1st level desktop support to corporate and remote users
Monitors, enters and responds to helpdesk tickets, and ensure company employees are kept in the loop on their tickets (making sure incidents are handled in a timely manner)
Escalates helpdesk calls in a timely manner
Troubleshoots and supports Windows Operating Systems (particularly Windows 10 & 11) as well as Microsoft Office products.
Configure computers for end-users
Configures mobile devices for end-users (iPhone and Tablets)
Basic understanding of Active Directory and network accounts and relationships to effectively support end-users
Must be Customer Service oriented and exhibit the ability to communicate effectively with end-users as well as the IT associates
Understands basic networking technologies (LAN/WAN and wireless)
Updates, improves and maintains IT documentation for work, processes, and problem resolutions
Manages user access control system
Maintains inventory of computers, network equipment and printers
Updates and improves IT Department documentation