IT Support Specialist

New Charter Technologies•Remote - Kentucky, KY

9d•$22 - $30•Hybrid

About The Position

Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. The position may be filled with a remote candidate, or with a candidate in Systems Solutions’ Paducah, KY office. Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications in a professional environment. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Requirements

Strong Customer Service Skills
2+ years experience in an IT help desk or desktop support environment or equivalent educational experience
Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows Desktop/Server)
Knowledge of basic networking principles, what they mean, and how they are applied (TCPIP, DNS, DHCP, LAN/WAN)
Experience troubleshooting standard hardware issues and running diagnostics
An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
Demonstrable ability to quickly learn and support various business applications
1-3 years customer service experience.

Nice To Haves

Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
Basic Apple, Mac OS, and iOS troubleshooting experience a plus
An Associate or Bachelor degree in a technology-related field is preferred

Responsibilities

Providing Level 1 and Level 2 remote technical support to clients.
Works effectively within a team structure.
Can effectively implement and provide support for business-class hardware/software.
Work within a ticketing system and maintain a ticket queue.
Maintain thorough, accurate, and up-to-date client documentation.
Maintain up-to-date records of work performed on trouble tickets.
Maintain a high level of customer satisfaction.
Communicate effectively with users to provide updates on trouble tickets.
Maintain appropriate industry skills and certifications.