IT Support Specialist
Greater Omaha Packing•Omaha, NE
•Onsite
About The Position
The IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service.
Requirements
- Must be at least 18 years old and legally authorized to work in the United States.
- Desktop support and end-user troubleshooting experience.
- Knowledge of Windows operating systems and Microsoft 365.
- Knowledge of TCP/IP, Wi-Fi, and VPN.
- Experience with Active Directory and user administration.
- Strong customer service, communication, and organizational skills.
Nice To Haves
- CompTIA A+
- CompTIA Network+
- Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum two years of desktop support or technical support experience preferred.
Responsibilities
- Provide in-person, phone, 2-way radio, and remote technical support.
- Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
- Document incidents and resolutions in the ticketing system.
- Escalate complex issues to appropriate technical resources.
- Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
- Create user accounts, reset passwords, and manage access requests.
- Support onboarding and offboarding activities.
- Maintain IT asset inventory and equipment tracking.
- Test and evaluate hardware and software solutions.
- Train users and assist with IT policies and procedures.
- Assist in after hours on call support.
Benefits
- Competitive pay with opportunities for advancement
- Weekly Pay
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- 401(k) Retirement Savings Plan with Company Match
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Education Reimbursement Program
- Dependent Education Reimbursement Program
- Dependent Scholarship Program
- Childcare Assistance
- Employee Discounts
- On-Site Bank
- Paid Time Off and Paid Holidays
- Wellness Resources and Employee Support Programs
- Paid Community Volunteer Opportunities
- Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
