IT Support Specialist

Eagle Hill Consulting • Arlington, VA

13d • Onsite

About The Position

Eagle Hill is seeking an IT Support Specialist to join our internal Information Technology team. This role serves as a primary point of contact for employee technology needs, providing hands-on support and helping ensure our devices, applications, and collaboration tools operate effectively. This is an on-site position; applicants must be willing and able to work from our office in Arlington, VA Monday through Friday. Preferred on-site hours are between 7:00 am - 5:00 pm. Working closely with the IT Manager, the IT Support Specialist will troubleshoot day-to-day technology issues and support Microsoft 365, endpoint technologies, and other internal IT systems. We’re looking for someone who is customer-focused, resourceful, and eager to learn. This role offers opportunities to build skills in endpoint management, cloud technologies, automation, and systems administration.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1-3 years of experience in IT support / helpdesk / internal IT operations
• Experience with Windows OS and Microsoft 365
• Experience with MS Azure/Entra
• Experience with MS InTune
• Basic understanding of Microsoft Power Apps and Power Automate
• Basic understanding of AI tools, chatbots, or automation platforms
• Ability to manage multiple tasks independently
• Strong troubleshooting and problem-solving skills
• Strong customer service skills and a commitment to providing a positive employee experience
• Strong written and verbal communication skills
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Nice To Haves

• Relevant IT certifications, such as CompTIA A+, Microsoft 365/Endpoint Administrator, Power Platform Fundamentals, Azure Fundamentals, Network+, Security+, or ITIL 4 Foundation
• Experience with Microsoft Intune, Windows Autopilot, Azure, Entra ID, or similar endpoint and identity management tools
• Familiarity with PowerShell, Python, or other scripting and automation tools
• Experience with SharePoint, Power Apps, or Power Automate
• Exposure to Azure, AI tools, or other emerging workplace technologies
• Experience with IT asset management, employee onboarding/offboarding, or ticketing systems

Responsibilities

• Provide responsive, customer-focused IT support to Eagle Hill employees
• Set-up, configure, and deploy PCs and other end-user technology. Including all onboarding and offboarding tasks
• Troubleshoot all office hardware, software, and network issues
• Support Microsoft 365 accounts, MFA, and access controls
• Support office IT infrastructure (Wi-Fi, printers, meeting room tech, office cameras, etc.)
• Maintain IT asset inventory and lifecycle tracking
• Handle support requests via ticketing systems, email, chat, and in-person
• Follow and improve IT documentation and operational procedures
• Additional Facilities responsibilities as needed.
• Support Microsoft 365 tools, including Teams, Outlook, OneDrive, and SharePoint.
• Provide basic SharePoint and Power Platform support.
• Support and troubleshoot Power Apps and Power Automate solutions.
• Support employee use of Microsoft Copilot and other approved AI tools.
• Create and maintain technical documentation and user guides
• Document workflows, applications, and IT processes
• Contribute to process improvement and digital transformation initiatives

Benefits

• 100% employer-paid Medical, Dental and Vision plans
• 401(k)
• commuter benefit programs
• short- and long-term disability
• life insurance
• FSA
• PTO
• annual bonus benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level