IT Support Specialist
About The Position
We’re seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we’re committed to putting those qualities to work on solutions that matter. If you’re ready to grow and make an impact, we’d love to be on your team. We are seeking an energetic, customer-focused IT Support Specialist to join our team. You'll work alongside our IT Support and IT Infrastructure teams to provide end-user technical support and troubleshooting for on-site and remote employees. In this role you'll serve as a key point of contact for diagnosing and resolving technical issues, supporting workstation deployments, maintaining IT assets, and providing a high level of customer service. You will work with Microsoft 365 technologies, Active Directory, Microsoft Entra, SaaS applications, and a variety of hardware and software tools. This is an on-site role with a Monday – Friday schedule reporting to our Deer Park, TX office Success in this role means providing responsive, customer-focused support; resolving common technical issues efficiently; keeping equipment and support records accurate; protecting AWC systems and data; and creating a dependable employee technology experience through clear communication, sound judgment, and consistent follow-through.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field, or 1+ year of equivalent helpdesk experience
- Proficiency in computer hardware diagnostics and PC repair
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Nice To Haves
- CompTIA A+ or a similar IT certification
- Experience with ticketing systems such as FreshService, Zendesk, or ServiceNow
- Familiarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP)
Responsibilities
- Deliver Responsive End-User Support: Provide first-level support for account access, password resets, email, and basic networking issues
- Diagnose and resolve technical problems involving computer hardware, peripherals, and software
- Support employees onsite and remotely with a customer-first mindset
- Escalate complex issues to higher levels of support when appropriate
- Deploy and Support AWC Technology: Deploy, configure, and support Windows and macOS operating systems and applications across desktop and mobile platforms
- Assist with onboarding and offboarding activities, including workstation setup and account provisioning
- Maintain asset inventory and ensure equipment is accurately tracked throughout its lifecycle
- Maintain Strong Support Documentation: Document support issues, resolutions, and best practices in FreshService
- Maintain clear and accurate ticket records that support knowledge sharing, handoffs, and continuous improvement
- Protect Systems and Data: Follow IT security, privacy, and compliance policies to safeguard AWC systems and data
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(K) Match
- Competitive Pay
- Medical, Dental and Vision Insurance Package
- Employer Paid Life Insurance
- Paid Time Off and Holiday Pay
- Career Development Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
