IT Support Specialist

Bath Concepts•Libertyville, IL

10d•Onsite

About The Position

The IT Support Specialist reports to the IT Infrastructure Manager and provides hands-on, on-site IT support across Bath Concepts' three Libertyville locations. This role supports hardware, software, networking, and loT devices while working closely with the MSP and third-party vendors to resolve issues quickly, minimize downtime, and maintain secure, reliable operations. Responsibilities include service desk level support, employee onboarding and offboarding, workstation deployments and refreshes, software installation, troubleshooting, asset management, and maintaining standardized hardware, software, naming conventions, and documentation. The position emphasizes exceptional customer service, proactive problem-solving, business continuity, and continuous improvement while helping maintain a standardized and well-documented IT environment.

Requirements

Customer service-focused, with a strong commitment to resolving technology-related issues for end users.
Experience working with 3rd party vendors
Efficient at keeping organized records for asset tracking purposes
Excellent time management skills and strength in multitasking
Effective interpersonal and communication skills, both verbal and written
Ability to work independently as well as within a team
Ability to communicate both internally and externally on technical and non-technical matters
Ability to manage ticket queues and identify high-priority ticket to quickly get end users restored back to a working state
Must have transportation in the event you need to go from site to site
Can occasionally work off hours and help assist when projects deem necessary

Nice To Haves

Microsoft 0365, Azure, lntune, and Active Directory experience are a plus

Responsibilities

Provide IT support for Bath Concepts software, hardware, networking, telephony, A/V, and loT devices.
Monitor ticket queue to troubleshoot issues, coordinating services, and drive timely resolutions.
Ensure monthly patches are being applied.
Assist with standardization of PCs, notebooks, tablets, smartphones, and RF scanning devices.
Maintains accurate inventory records.
Implement and oversee printer fleet management, standardization, and lifecycle management.
Support conference room technologies, including screen casting, collaboration tools, displays, and telephony.
Assist with employee onboarding, offboarding, hardware deployments, software installations, and workstation refreshes.
Document configurations, procedures, standards, and troubleshooting processes.
Identify recurring issues and opportunities to improve IT operations, reliability, and user experience.
Implement technology and process improvements while minimizing disruption to business operations.
Perform other IT-related duties and projects assigned by the Information Technology Manager.