IT Support Specialist

Diversified Technical Services, Inc • Tampa, FL

13d • Onsite

About The Position

DTSI is seeking a TAP & IT Support Specialist to provide non-counseling Transition Assistance Program (TAP) and Information Technology (IT) support services to the Military & Family Readiness Center (M&FRC) at MacDill Air Force Base. This is a blended administrative, data-entry, and commercial IT support role supporting the M&FRC's mission to serve transitioning Airmen and their families.

Requirements

• Minimum three years of experience in administrative, data entry, and/or IT support duties consistent with the scope above.
• Working proficiency in Microsoft Office 365 (Outlook, Teams, Excel, PowerPoint, Word), including the ability to train others on their use.
• Ability to troubleshoot standard Microsoft Windows issues (printer mapping, cloud permissions, network access, file management).
• Hands-on ability to set up, troubleshoot, and support MS Teams for virtual meetings and training.
• Working knowledge of Air Force IT troubleshooting/escalation procedures, including generating work orders for issues outside the position's administrative rights.
• Ability to adapt to changing priorities and support customer needs involving commercial laptops and equipment.
• Ability to work independently and learn new systems efficiently.
• Strong customer service skills; comfortable working with internal and external customers in a professional setting.
• Familiarity with military protocol, structure, and chain of command.
• Demonstrated ability to manage a commercial Wi-Fi network, including account setup, access points, coverage, and firmware/software updates.
• English language proficiency sufficient to effectively communicate with customers and staff, in person and by telephone.
• Must successfully complete a National Agency Check (NAC) via SF-85P (Public Trust) prior to or upon beginning work.
• Must be a U.S. citizen and eligible to obtain a Common Access Card (CAC).
• Must complete Total Force Awareness Training (TFAT) prior to accessing AF Network computers.
• Must maintain training/certification on safeguarding Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI).

Nice To Haves

• Prior experience with or knowledge of a Military & Family Readiness Center (M&FRC) or similar military support program.
• Familiarity with Microsoft Access.

Responsibilities

• Perform timely, accurate data entry of congressionally mandated TAP information into AFFIRST and locally developed systems (e.g., MS Teams, SharePoint).
• Maintain data quality controls sufficient to meet SS-1 thresholds (90% completed within one business day; 100% no later than three business days).
• Support TAP classes, including check-ins, room set-up/break-down, laptop distribution, facilitator equipment support, roster preparation, and no-show tracking.
• Update Air Force Portal's Virtual Out-Processing (vMPF); respond to TAP emails via DODTAP and/or AFFIRST; schedule customers for classes and disseminate TAP-related correspondence.
• Complete customer record checks prior to M&FRC trainings, Pre-Separation Counseling, Transition GPS Workshop, and Capstone.
• Support commercial and AF Network laptops, including software installation/updates, virus scans, Wi-Fi connectivity, hardware troubleshooting, inventory accountability, and warranty tracking; submit tickets to appropriate AF channels for issues outside contractor administrative rights.
• Maintain commercial and AF Network printers, including toner replacement, printer mapping, error code resolution, and toner inventory.
• Administer commercial Wi-Fi systems and mobile hotspot equipment.
• Maintain audio/video, projector, and conference/classroom systems in ready-to-use condition.
• Support MS Teams, shared drives, drive mapping, and access permissions; maintain working familiarity with AF unclassified network/security structure.
• Maintain IT supplies/equipment inventory and provide reorder and upgrade recommendations to the Flight Chief.
• Provide customer support to internal and external personnel, including phone coverage, email response, and correspondence drafting, as directed by the Flight Chief or TAP CCE.
• Deliver training to M&FRC staff on office equipment and software applications as requested.
• Maintain records in accordance with AFI 33-322 (Records Management Program), the Privacy Act Program (AFI 33-332), and FOIA requirements; follow AFRIMS disposition schedules.
• Safeguard all Government records (paper and electronic) and make them available for M&FRC POC review upon request.

Benefits

• 401(k) Retirement Plan with Employer Contribution
• Paid Vacation Time
• Paid Federal Holidays
• Paid Sick Leave
• Health Insurance
• Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Supplemental Insurance (Accidental, Hospital Confinement, Cancer Assistance, Critical Illness)
• Certification & Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed