IT Support Specialist

Upstate Veterinary Specialties • Town of Colonie, NY

7d • $25 - $30 • Onsite

About The Position

We're seeking a customer-focused IT Support Specialist to provide day-to-day technical support across our organization. In this role, you'll work with a variety of technologies, support clinical and administrative teams, and play a key role in maintaining reliable, secure, and efficient IT systems.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered
• 2–5 years of experience in technical support, desktop support, or help desk environments
• Experience supporting Windows-based operating systems and Microsoft applications
• Working knowledge of computer hardware, software, networking, and endpoint management
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service, communication, and interpersonal skills
• Ability to explain technical concepts to non-technical users

Nice To Haves

• Experience supporting healthcare or veterinary technology environments is a plus
• Relevant IT certifications are a plus
• Knowledge of IT security best practices preferred

Responsibilities

• Provide first-level support for hardware, software, network, and system-related issues
• Configure, deploy, image, and maintain computers, mobile devices, printers, and other technology equipment
• Troubleshoot and resolve end-user issues through the help desk ticketing system
• Create and manage user accounts, permissions, and system access
• Perform routine maintenance, software updates, endpoint patching, and equipment upgrades
• Support Vocera communication devices and related systems
• Maintain accurate inventory records and oversee IT asset lifecycle management
• Assist with onboarding by preparing equipment, user accounts, and technology orientation for new employees
• Support medical and clinical technology systems and integrations
• Assist with data security initiatives, compliance requirements, and disaster recovery activities
• Research and recommend technology improvements that enhance efficiency and user experience
• Participate in an on-call rotation to provide support as needed

Benefits

• Competitive pay: $25–$30 per hour
• Fully paid medical, dental, and long-term disability insurance
• Retirement plan with employer matching
• PTO
• Pet insurance stipend
• Employee appreciation events and recognition programs
• Professional development opportunities, training, and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree