IT Support Specialist

JKLM Energy, LLC • Village of Orchard Park, NY

12d • $65,000 - $75,000 • Onsite

About The Position

The Buffalo Bills IT department is seeking a versatile and proactive IT Support Specialist to provide technical support for organizational staff, business operations, and venue technology. This position is responsible for ensuring reliable operation of end-user devices, business applications, audiovisual systems, and event technology that support daily operations and all stadium events. The ideal candidate is a customer-focused technology professional who excels in a fast-paced environment, possesses strong troubleshooting skills, and is committed to delivering exceptional service before, during, and after events.

Requirements

• Bachelor’s Degree in information technology, computer science, or related field required.
• 2 -4 years prior IT support experience in a corporate, hospitality, entertainment, or sports venue environment.
• Highly self-motivated and directed; detail-oriented with strong communication skills.
• Able to organize, plan, prioritize and execute tasks in a high-pressure environment.
• Ability to work effectively with clients and other technical staff.
• Ability to work independently and collaboratively within a team.
• Must be available to work flexible hours, including evenings, weekends and holidays.
• This is not a remote position. The role requires being in the office every day.
• Proven experience in IT support and systems administration.
• Strong understanding of Microsoft 365, Azure AD, and Active Directory.
• Hands-on experience with Jamf Pro and Apple device management.
• Excellent troubleshooting, documentation, and communication skills.

Nice To Haves

• JAMF 100/200/300 certifications are a plus.
• COMPTIA certifications (e.g., A+, Network+, Security+) are a plus.
• Any other relevant IT certifications are also considered a plus.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for organizational staff.
• Install, configure, troubleshoot, and maintain Windows and macOS computers, printers, mobile devices, and peripheral equipment.
• Support Microsoft 365, collaboration tools, and enterprise business applications.
• Configure and support user accounts, permissions, and access using Active Directory and Microsoft Entra ID.
• Respond to incidents and service requests while meeting established service level expectations.
• Participate in the implementation of security controls such as multi-factor authentication, conditional access, and data loss prevention.
• Support conference rooms, meeting spaces, digital signage, and audiovisual technologies.
• Assist with software deployments, endpoint patching, and operating system updates.
• Support ticketing and documentation through the organization's IT Service Management platform.
• Escalate complex technical issues to senior engineers when appropriate.
• Provide onsite IT support for all home games, concerts, special events, and other venue activities.
• Ensure operational readiness of technology supporting ticketing, point-of-sale systems, digital signage, Wi-Fi, broadcast support, communications, and other event-related systems.
• Respond rapidly to technical issues during live events to minimize operational disruption.
• Participate in pre-event technology testing, setup, and post-event teardown activities.
• Support staff, vendors, partners, and event personnel throughout event operations.
• Assist with deployment and maintenance of temporary technology required for special events.
• Maintain a high level of professionalism while working in high-pressure, customer-facing environments.
• Design, implement, and maintain Jamf Pro for macOS/iOS device management including enrollment, configuration profiles, and app deployment.
• Provide Tier 2/3 support for macOS-related issues and oversee OS and firmware updates.
• Create and maintain documentation and deliver training to IT staff and end-users.

Benefits

• Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; annual employer defined contribution.
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, fully paid parental leave.
• Bills Experience: employee season tickets and paid parking; discount on team store merchandise.
• Wellness: Onsite fitness facilities and employee cafeteria.
• Bills Culture: We offer many social and community volunteer events and provide learning and development growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level