IT Support Specialist

Invicta Software

9d•$53,000 - $67,000

About The Position

Invicta Software is seeking a dedicated IT Support Specialist to join our dynamic team. This role is essential in ensuring seamless technology operations across the company, providing timely and effective technical support to our employees. If you enjoy solving problems, working with diverse technologies, and helping others succeed, this position offers a rewarding opportunity to make a meaningful impact.

Requirements

Proven experience in an IT support or helpdesk role.
Strong knowledge of Windows and macOS operating systems.
Familiarity with common office software (e.g., Microsoft Office 365, Google Workspace).
Basic understanding of networking concepts, including TCP/IP, DNS, and VPN.
Excellent problem-solving skills and ability to troubleshoot technical issues efficiently.
Effective communication skills with the ability to explain technical information clearly.
Ability to manage multiple tasks and prioritize support requests in a fast-paced environment.
High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Responsibilities

Provide first-line support for hardware, software, and network-related issues via phone, email, or in-person.
Diagnose and resolve technical problems involving desktops, laptops, printers, and mobile devices.
Install, configure, and upgrade computer systems and applications as needed.
Assist with user account management, including access permissions and password resets.
Document support activities and maintain accurate records of issues and solutions.
Collaborate with other IT team members to escalate and resolve complex issues.
Support IT asset management by tracking inventory and coordinating repairs or replacements.
Participate in ongoing training to stay current with emerging technologies and best practices.