IT Support Specialist

Addepar•Salt Lake, UT

1d•Onsite

About The Position

Addepar is seeking an experienced IT Support Specialist to join their IT Team. This role requires familiarity with Mac, some experience with Windows PCs, and a passion for technology within a predominantly Apple-based corporate environment. The ideal candidate is adept at on-the-fly problem-solving, excels at providing exceptional support in a fast-paced office setting, and consistently seeks optimal solutions for IT challenges. Addepar offers a market-based approach to compensation, with the specific salary range determined by factors such as role, skills, experience, qualifications, location, and market conditions. The provided salary range is for base salary only and does not include bonus, equity, or benefits. Applicants must be legally authorized to work in the United States without requiring future visa sponsorship and be ready to start on their first day.

Requirements

2–4 years of experience supporting users in a Mac-centric corporate environment
Working knowledge of Windows systems
Confident troubleshooting a wide range of macOS, AV, and network issues
Understanding of how to approach complex or unfamiliar technical challenges
Hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta
Comfortable navigating cloud-based admin tools
Understanding of networking fundamentals and peripheral connectivity, and ability to apply them in troubleshooting device or infrastructure issues
Experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees
Organized and proactive in managing IT inventory and assets
Comfortable using asset tracking tools
Strong communication, documentation, and collaborating skills
Ability to support and influence users and teammates alike
Takes initiative, brings a problem-solving mindset, and pays close attention to the details that keep day-to-day operations running smoothly
Legally authorized to work in the United States for any employer without requiring current or future visa sponsorship
Authorized to begin work in the U.S. on their first day of employment

Responsibilities

Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues
Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage
Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs
Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls
Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools