IT Support Specialist
Virginia Tire & Auto•Ashburn, VA
•Onsite
About The Position
The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security.
- Excellent problem-solving and analytical skills with attention to detail.
- Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
- Self-motivated and capable of working independently as well as part of a team.
- Excellent written and verbal communication skills in English.
- Ability to learn and adapt quickly to evolving technologies and organizational needs.
- Experience with technical writing and documentation, with proficiency in IT tools and systems.
Responsibilities
- Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance.
- Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
- Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency.
- Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss.
- Evaluate and implement new hardware and software to meet operational needs and improve system performance.
- Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies.
- Collaborate with internal teams and external vendors on cross-functional IT initiatives.
- Provide technical support to staff members, troubleshooting and resolving issues as they arise.
- Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes.
- Perform other related duties as assigned.
Benefits
- Free Health Insurance
- Industry best paid vacation and holidays
- Tire and auto repair discounts
- Gym Membership Reimbursement
- Affordable dental and vision insurance
- Life & short-term disability insurance
- 401(k) with company match
- Predictable Schedules
- Energy filled, busy shops
- A clean, professional work environment with a team that wants to see you succeed
- A company culture designed to support your career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
