IT Support Specialist

American IT Solutions•Hamden, CT

11d•Hybrid

About The Position

American IT Solutions is seeking an experienced IT Support Specialist to join our Managed Services team. This hybrid office-and-field position combines hands-on technical support, client relationship management, and business-development support. The successful candidate will provide onsite and remote IT services to existing clients while helping identify and develop new business opportunities. This position is well suited for an IT professional who enjoys solving technical problems, working directly with clients, and contributing to company growth.

Requirements

3-5 Years of Experience
Client-Facing Role
Experienced IT Support Specialist
Ability to troubleshoot and resolve hardware, software, network, cloud, security, and connectivity issues.
Proficiency in installing, configuring, maintaining, and supporting desktops, laptops, printers, mobile devices, networking equipment, and related technologies.
Experience supporting Microsoft Windows, Microsoft 365, Active Directory, email, user accounts, permissions, and cloud-based applications.
Familiarity with administration and monitoring of servers, networks, backups, endpoint protection, patching, and cybersecurity solutions.
Ability to monitor client environments and proactively identify technical risks, performance issues, and service needs.
Experience with new-client onboarding, technology assessments, equipment deployments, and managed-services implementations.
Skills in performing workstation installations, system upgrades, equipment replacements, and basic technology migrations.
Ability to escalate complex technical issues to senior team members, vendors, or third-party providers.
Proficiency in maintaining accurate service tickets, technical documentation, asset records, and client information.
Adherence to established service procedures, security requirements, and client-specific standards.
Ability to recommend practical technology improvements that strengthen security, reliability, productivity, and operational efficiency.
Clear and professional communication skills with technical and nontechnical client contacts.
Willingness to participate in scheduled after-hours support or project work when required.
Ability to identify potential service opportunities while supporting existing and prospective clients.
Skills in building positive relationships with client contacts and recognizing technology needs.
Experience prospecting for potential managed-services clients through phone calls, email outreach, professional networking, referrals, and community involvement.
Willingness to attend networking functions, industry events, trade shows, and business-development meetings.
Ability to participate in discovery meetings to help evaluate prospective clients' technology environments, business objectives, operational challenges, and service requirements.
Skills in assisting with technical assessments, solution recommendations, presentations, proposals, scopes of work, and cost estimates.
Ability to explain technical solutions and service recommendations in clear business terms.
Skills in promoting managed IT, cybersecurity, backup, cloud communications, infrastructure, hardware, and technical support services.
Ability to document prospects, opportunities, follow-up activities, and sales progress.
Skills in assisting with transitioning newly acquired clients from the sales

Responsibilities

Provide onsite and remote technical support for managed-services clients.
Troubleshoot and resolve hardware, software, network, cloud, security, and connectivity issues.
Install, configure, maintain, and support desktops, laptops, printers, mobile devices, networking equipment, and related technologies.
Support Microsoft Windows, Microsoft 365, Active Directory, email, user accounts, permissions, and cloud-based applications.
Assist with the administration and monitoring of servers, networks, backups, endpoint protection, patching, and cybersecurity solutions.
Monitor client environments and proactively identify technical risks, performance issues, and service needs.
Assist with new-client onboarding, technology assessments, equipment deployments, and managed-services implementations.
Perform workstation installations, system upgrades, equipment replacements, and basic technology migrations.
Escalate complex technical issues to senior team members, vendors, or third-party providers when necessary.
Maintain accurate service tickets, technical documentation, asset records, and client information.
Follow established service procedures, security requirements, and client-specific standards.
Recommend practical technology improvements that strengthen security, reliability, productivity, and operational efficiency.
Communicate clearly and professionally with technical and nontechnical client contacts.
Participate in scheduled after-hours support or project work when required.
Identify potential service opportunities while supporting existing and prospective clients.
Build positive relationships with client contacts and recognize technology needs that American IT Solutions may be able to address.
Prospect for potential managed-services clients through phone calls, email outreach, professional networking, referrals, and community involvement.
Attend networking functions, industry events, trade shows, and business-development meetings.
Participate in discovery meetings to help evaluate prospective clients' technology environments, business objectives, operational challenges, and service requirements.
Assist with technical assessments, solution recommendations, presentations, proposals, scopes of work, and cost estimates.
Explain technical solutions and service recommendations in clear business terms.
Help promote American IT Solutions' managed IT, cybersecurity, backup, cloud communications, infrastructure, hardware, and technical support services.
Document prospects, opportunities, follow-up activities, and sales progress.
Assist with transitioning newly acquired clients from the sales