IT Support Specialist

Galloup • Portage, MI

9d • Onsite

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Reporting to the IT Support Manager, the IT Support Specialist is a key member of the Information Technology team. The IT Support Specialist will be monitoring, installing, and maintaining computers, computer networks, and software and solving problems that may occur within them.

Requirements

• 2 years’ IT support or helpdesk experience
• Associate’s degree in computer technology or related field, certification, or equivalent work experience
• Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops
• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
• Ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities; demonstrated problem solving skills; ability to handle a large volume of phone calls
• Ability to communicate well with all levels of the organization; strong interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff

Nice To Haves

• 2 years’ providing windows pc support
• Bachelor’s degree in the field of computer technology or related certification
• Proficiency VMware deployment and administration, RedHat Linux and Cisco networking hardware

Responsibilities

• Install, trouble-shoot and repair new and/or existing PCs
• Provide maintenance and administration of both a computer network and connected desktop/laptop computers
• Respond to escalated helpdesk tickets that require more complex or time-consuming problem solving
• Manage IT inventory
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree