IT Support Specialist

Flexible & Integrated Technical Services, LLC•Manatí, PR

13d•Onsite

About The Position

This role provides IT expertise support to process equipment and process automation systems for manufacturing operations, and to business process teams during process integration. The specialist will enhance, develop, and support Manufacturing Execution System (MES) applications, including user requirements, specifications, protocols, and validation execution for manufacturing systems applications. The role involves performing process analysis and recommending improvements, including assessment, recommendation, validation, and implementation of process automation systems. The specialist will also participate proactively as a team member on implementation projects for new integrated business applications and automation processes, providing consulting advice in the use and management of technology. Additionally, the role includes providing support in collaboration with the automation group for installation, configuration, troubleshooting, prototyping, and maintenance of computerized systems, as well as continuous support and training to users to ensure proper use of software applications, following established operational procedures. The specialist will support Site Automation and Manufacturing teams in evaluating workload and capacity of computer systems to determine feasibility for expanding, upgrading, or enhancing computer operations, and review and test computer programs to ensure they meet manufacturer-recommended requirements for hardware and software at the personal computer and/or host computer system level. Finally, the role involves determining the criticality of component loss, prioritizing the importance of components, and writing recommendations for recovering losses using applicable backup/restore procedures, while also providing project status updates against project plans and performing best efforts to achieve project milestones within pre-established due dates.

Requirements

BS in Computer Science, Computer Engineering, Electrical Engineering, or Information Technology
5+ years of IT experience in pharmaceutical manufacturing operations
Bilingual: English and Spanish (verbal/ written)
Experience in Ticketing/ITSM Tools
Experience in User account administration - enablement/disablement, password resets and changes.
Experience in GMP environment

Nice To Haves

Commitment to serving customers with high-quality research and products
Commitment to embracing a diverse work culture
Commitment to the environment

Responsibilities

Provide IT expertise support to process equipment and process automation systems for manufacturing operations, and to business process teams during process integration.
Enhance, develop and support Manufacturing Execution System (MES) applications, including user requirements, specifications, protocols and validation execution for manufacturing systems applications.
Perform process analysis and recommend improvements, including assessment, recommendation, validation and implementation of process automation systems.
Participate proactively as a team member on implementation projects for new integrated business applications and automation processes, providing consulting advice in the use and management of technology.
Provide support in collaboration with the automation group for installation, configuration, troubleshooting, prototyping and maintenance of computerized systems.
Provide continuous support and training to users to ensure proper use of software applications, following established operational procedures.
Support Site Automation and Manufacturing teams in evaluating workload and capacity of computer systems to determine feasibility for expanding, upgrading or enhancing computer operations.
Review and test computer programs to ensure they meet manufacturer-recommended requirements for hardware and software at the personal computer and/or host computer system level.
Determine criticality of component loss, prioritize the importance of components, and write recommendations for recovering losses using applicable backup/restore procedures.
Provide project status updates against project plans and perform best efforts to achieve project milestones within pre-established due dates.