IT Support Specialist

Olameter Corporation • Aurora, ON

2h • Hybrid

About The Position

The IT Support Specialist serves as the first point of contact for all IT-related support requests, providing timely and effective technical assistance to internal users. This role is responsible for diagnosing and resolving hardware, software, network, and account-related issues, while ensuring a high level of customer satisfaction. This role supports the end user’s productivity, maintaining IT systems and contributing to the overall stability and security of the organization.

Requirements

• 1 Year Experience in a help desk or related role preferred
• Strong analytical and critical thinking skills
• End-User focused mindset with the ability to communicate effectively with fellow team members and other users within the organization
• Strong knowledge or experience with Windows and Microsoft 365 products, Azure, Active Directory, ITSM and MDM platforms.

Responsibilities

• Serve as the primary point of contact for all IT support requests
• Triage, troubleshoot, and resolve technical issues related to hardware, software, networking, and user access
• Accurately document incidents, resolutions, and processes within IT service management systems
• Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, and peripherals
• Manage the deployment and upkeep of company assets while maintaining accurate inventory records, asset tracking, and thorough documentation.
• Manage user accounts, permissions, and security groups in Microsoft 365, Active Directory, and related systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed