IT Support Specialist

Still She Rises, Tulsa•Tulsa, OK

2d•Onsite

About The Position

Still She Rises, Inc. (SSR) provides free legal representation to pregnant women, women with children, and women who are child caregivers. Our direct-services legal representation focuses on defending clients who are navigating criminal, child welfare, housing, and economic justice systems. Our work is grounded in client-centered, innovative, and holistic legal representation. Founded in North Tulsa, Still She Rises honors the dignity of the women we serve by championing our clients’ individual goals while also challenging the systemic issues that impact their lives, families, and communities. SSR’s work is carried out by an interdisciplinary team of attorneys, advocates, investigators, and operations staff. Because SSR’s work depends on secure, reliable, and accessible technology systems, IT plays a critical role in protecting confidential client information, supporting staff effectiveness, and ensuring continuity of operations. About the Role The IT Support Specialist provides frontline technical support and day-to-day operational IT support across the organization. This role is responsible for ensuring staff have the tools, access, and systems they need to do their work effectively. This is a hands-on, service-oriented role focused on troubleshooting, device support, onboarding/offboarding, and maintaining core systems. The ideal candidate is responsive, solutions-oriented, and comfortable supporting a range of technical needs in a fast-paced, mission-driven environment. This position reports to the IT Operations Manager and plays a key role in strengthening IT responsiveness, improving staff experience, and supporting operational continuity.

Requirements

1–3 years of experience in IT support, helpdesk, or a similar role (or equivalent combination of training and experience)
Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Familiarity with Windows operating systems and standard business applications
Experience with device setup, user account management, and basic networking concepts
Strong troubleshooting and problem-solving skills
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and ability to manage multiple requests
Commitment to confidentiality and responsible handling of sensitive information

Nice To Haves

Experience with Microsoft Intune or endpoint management tools
Familiarity with ticketing systems (e.g., Zendesk)
Exposure to cybersecurity basics or best practices
Experience working in a nonprofit, legal, or mission-driven environment

Responsibilities

Provide timely, professional technical support in person, remotely, and through the ticketing system
Troubleshoot and resolve issues related to hardware, software, Microsoft 365, user accounts, printers, and connectivity
Document and track support requests; escalate issues as needed
Communicate clearly with staff regarding status, timelines, and solutions
Identify recurring issues and contribute to improving support processes and resources
Set up, configure, deploy, and maintain laptops, desktops, phones, and peripherals
Support employee onboarding and offboarding, including account setup, access changes, and device preparation
Assist with device management using Microsoft Intune or similar tools
Maintain accurate inventory of IT equipment and assets
Support day-to-day use of Microsoft 365 (password resets, MFA, Teams, SharePoint, email support)
Troubleshoot office and collaboration technology, including printers, scanners, and conference room systems
Help maintain the ticketing/helpdesk system to ensure effective workflows and tracking
Follow established processes to support routine system tasks and maintenance
Follow organizational standards for data security, access control, and device management
Identify and escalate potential security concerns (e.g., phishing, suspicious access, endpoint issues)
Support continuity of IT operations by providing reliable day-to-day coverage and assistance
Create and maintain clear documentation for common processes and troubleshooting
Contribute to improving IT workflows, systems, and staff-facing resources
Engage in ongoing learning to build technical skills and support evolving organizational needs
Perform other related duties as assigned