IT Support Specialist

Emery Sapp & Sons, Inc. (ESS)•Columbia, MO

12d

About The Position

We are seeking an experienced and customer-focused IT Support Specialist to provide technical support to our employees. The IT Support Specialist will be responsible for resolving hardware and software issues, deploying new technology, and maintaining inventory. Responsibilities Provide technical support to employees on hardware and software issues Resolve IT support requests in a timely and effective manner Deploy new hardware and software to employees Must be open to travel to our nearby plants, quarries, branches, etc. Must be willing to take call a week at a time that will be from 5 to 9 pm Monday through Friday and 9 am to 9 pm Saturday and Sunday. Maintain inventory of hardware and software assets Develop and maintain technical documentation related to IT support operations Collaborate with other IT staff and departments to identify and address IT support needs and opportunities Stay up-to-date on emerging IT technologies and trends in the construction industry Other duties as assigned Qualifications Associate's degree in computer science, information technology, or a related field 2+ years of experience in IT support or a related field Strong understanding of hardware and software support operations Excellent problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and in a team environment Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Emery Sapp & Sons, Inc. (ESS) is all about owning what we do from start to finish. We’re a 100% employee-owned multi-faceted contractor who thrives on delivering complex heavy civil projects by developing innovative infrastructure solutions. Our growing team of employee-owners are experts in grading, excavation, underground utilities, bridge construction, asphalt paving, concrete paving, and pavement preservation. Join the ESS team today! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are having difficulty applying, you can send your resume to [email protected]

Requirements

Associate's degree in computer science, information technology, or a related field
2+ years of experience in IT support or a related field
Strong understanding of hardware and software support operations
Excellent problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment

Nice To Haves

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or HDI Desktop Support Technician are a plus

Responsibilities

Provide technical support to employees on hardware and software issues
Resolve IT support requests in a timely and effective manner
Deploy new hardware and software to employees
Must be open to travel to our nearby plants, quarries, branches, etc.
Must be willing to take call a week at a time that will be from 5 to 9 pm Monday through Friday and 9 am to 9 pm Saturday and Sunday.
Maintain inventory of hardware and software assets
Develop and maintain technical documentation related to IT support operations
Collaborate with other IT staff and departments to identify and address IT support needs and opportunities
Stay up-to-date on emerging IT technologies and trends in the construction industry
Other duties as assigned