IT Support Specialist

Riverside Recruiting•Gahanna, OH

1d•Onsite

About The Position

Provide technical support to end users, primarily on-site at two office locations. This role involves diagnosing and resolving issues related to workstations, laptops, mobile devices, operating systems (Windows and macOS), Microsoft 365 suite (Exchange Online, Teams, SharePoint), network connectivity, copiers/printers, and remote access. The specialist will document incidents and resolutions, escalate issues when necessary, identify recurring problems, and recommend improvements or automations. Responsibilities also include assisting with staff onboarding and offboarding (equipment, accounts, access), configuring and managing devices using mobile device management platforms, and participating in IT projects such as upgrades, deployments, and refreshes. The role requires supporting IT security best practices and may involve occasional on-call support.

Requirements

IT support
Self-starter
Great communication
Remote Desktop Protocol
Escalation-level troubleshooting
Able to work with minimal oversight
M365, Exchange, Azure, Jamf, Intune

Responsibilities

Provide technical support to end users
Mostly on-site support at 2 of our offices
Diagnose and resolve issues related to: Workstations, laptops, mobile devices, Operating systems, Windows and macOS, Microsoft 365, Exchange Online, Teams, SharePoint, Network connectivity, copiers/printers, and remote access
Document incidents and resolutions, escalate when needed
Identify recurring issues, recommend improvements or automations
Assist with staff onboarding / offboarding: equipment, accounts, access
Configure and manage devices using mobile device management platforms
Participate in projects such as upgrades, deployments, and refreshes
Support IT security best practices
Occasional on-call support