IT Support Specialist

Quantcast•Toronto, ON

15d•CA$63,400 - CA$73,700•Onsite

About The Position

Quantcast is seeking a highly motivated IT Support Specialist to join their IT team in Toronto. This role will provide on-site and remote IT support, ensuring seamless IT support across the organization. The ideal candidate will handle IT tickets, onboarding/offboarding, asset management, and general troubleshooting, while also assisting with IT processes and alerts from various systems. This is a great opportunity for someone looking to grow in a dynamic, fast-paced IT environment, supporting a global team.

Requirements

2+ years of experience in IT support, helpdesk or desktop support roles.
Strong knowledge of Windows, macOS and Linux environments.
Experience with VPNs, Google Workspace, endpoint security, antivirus software, collaboration tools such as Slack and IT asset management systems.
Experience handling onboarding, offboarding and IT process automation.
Basic understanding of networking concepts (VPN, firewalls, Wi-Fi troubleshooting).
Excellent problem-solving and communication skills.
Ability to prioritize and handle multiple tasks in a fast-paced, global IT environment.

Nice To Haves

Experience with Google Workspace, Slack, Jira, Active Directory, Zoom.

Responsibilities

Provide on-site IT support for the Toronto office, assisting employees with hardware and software issues.
Provide remote IT support for EMEA/US offices, assisting employees with hardware and software issues.
Manage and resolve IT support tickets, ensuring timely response and resolution.
Review IT tickets that have received user replies after the assigned IT member’s working hours and respond accordingly.
Handle VPN issues, especially for users posting in internal IT support channels.
Respond to Google Meet Kit notifications and assist in troubleshooting video conferencing issues.
Monitor and act on IT system alerts, escalating as needed.
Address IT-related requests posted in Slack channels.
Oversee employee onboarding, ensuring new hires receive necessary IT equipment, accounts and access.
Assist in employee offboarding, managing all required IT steps except for the physical device collection on-site.
Process internal transfers, ensuring IT systems are updated accordingly.
Handle contingent worker extensions, working with HR and IT teams for approvals.
Process Google Group change requests and Slack channel additions.
Assist in handling IT process approvals, ensuring compliance with internal procedures.
Manage IT assets, ensuring accurate records of hardware and software in Toronto.
Update Uniflow badging systems and communicate changes via Slack.
Coordinate with vendors for hardware procurement and inventory management.
Support Google Workspace administration, assisting with group memberships and access control.