IT Support Specialist

Lightology•Chicago, IL

1d•Onsite

About The Position

Lightology is seeking an on-site IT Support Specialist to provide front-line technical support and endpoint management for approximately 200 users, predominantly remote, and around 300 systems—including workstations, servers, and virtual machines—across three Chicago-area locations. This is a 100% on-site, hands-on role for a dependable, self-directed professional who takes ownership of assigned tasks and projects, asks clarifying questions, communicates status proactively, and delivers work on time with minimal supervision. The role operates in a fast-paced environment with frequent interaction with and direct feedback from senior leadership. The position is based at 1718 W Fullerton Ave in Chicago, with regular travel between Lightology's Fullerton, Skokie, and Chicago showroom locations. Travel and transporting equipment between locations are required. The role requires a valid driver's license, a reliable personal vehicle, and the ability to lift and carry up to 50 pounds. The candidate must be authorized to work in the United States for any employer; visa sponsorship is not available.

Requirements

At least 2–3 years of hands-on IT support experience supporting both remote and on-site users.
Strong, demonstrable expertise supporting, configuring, and troubleshooting Windows 10/11 desktops and laptops.
Ability to troubleshoot workstation and server-related issues for remote and on-site users.
Methodical diagnostic and troubleshooting skills, including identifying root causes rather than relying on trial and error.
Ability and willingness to research and learn unfamiliar systems and technologies.
Ask clarifying questions when tasks or requirements are unclear or when knowledge gaps exist, rather than making assumptions.
Hands-on, day-to-day Microsoft 365 tenant administration, including users, licenses, mailboxes, groups, policies, and security settings.
Confident hands-on repair of desktop and laptop hardware.
Ability to set up, configure, use, and troubleshoot iPads and iPhones.
Networking knowledge emphasizing VLANs, switching concepts, VLAN segmentation, IP addressing, DHCP, and DNS fundamentals.
Ability to run, terminate, and test Ethernet (RJ45) cabling and work with patch panels and basic structured cabling.
Ability to set up and troubleshoot enterprise Wi-Fi and access points.
Ability to support VoIP or telephony systems, including softphones and desk phones.
Ability to set up IoT devices and integrate them with networks.
Working familiarity with RMM and MDM platforms.
Working understanding of AI tools and platforms and ability to assist with their administration.
Excellent written and verbal English communication skills.
Strong organizational, problem-solving, and analytical skills and ability to manage priorities and workflow.
Ability to plan and organize projects and drive them to completion.
Attention to detail, independence, collaboration, accountability, and proactive communication.
Dependable punctuality, reliable attendance, and adherence to scheduled working hours.
Ability to work with minimal supervision, take ownership, and follow through without repeated reminders.
Good judgment about when to proceed independently and when to seek direction or escalate.
Professionalism, integrity, resilience, composure, adaptability, and willingness to receive direct feedback.
Current authorization to work in the United States for any employer; visa sponsorship is not available.
Ability to work on-site in the Chicago area and travel regularly among the company locations.
Valid driver's license and reliable personal vehicle.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Experience with directory services and identity management, including user accounts, password resets, group membership, and device enrollment.
Experience supporting VPN clients for remote access.
Experience administering endpoint security, EDR, or antivirus.
Experience with Windows imaging, reinstallation, and driver management, as well as printer and peripheral support.
Scripting experience for automating routine tasks.
Experience with enterprise networking equipment, including switches, access points, gateways, and related security devices.
Basic experience with virtualization environments.
Working knowledge of Linux, including command-line use and basic administration and troubleshooting.
Experience with Windows Server and basic server-room or rack hardware.
Clear documentation habits, including recording fixes, configurations, and procedures.

Responsibilities

Provide front-line IT support to remote and on-site users across three Chicago-area locations.
Manage and support endpoints and approximately 300 systems, including workstations, servers, and virtual machines.
Configure, support, and troubleshoot Windows 10/11 desktops and laptops, as well as workstation and server issues.
Administer the Microsoft 365 tenant, including users, licenses, mailboxes, groups, policies, and security settings, and troubleshoot common issues.
Repair desktop and laptop hardware, including installing or replacing components such as graphics cards, cooling fans, laptop keyboards, RAM, and storage.
Set up, configure, use, and troubleshoot iPads and iPhones.
Support networking, including VLANs, IP addressing, DHCP, DNS, enterprise Wi-Fi, and network cabling.
Run, terminate, and test Ethernet cabling and work with patch panels and basic structured cabling.
Support VoIP and telephony systems, including softphones and desk phones.
Set up IoT devices and integrate them with networks.
Work with RMM and MDM platforms and assist with administration of AI tools and platforms, including user management and monitoring policies and usage.
Own assigned tasks and projects, clarify ambiguous requirements, provide regular status updates, escalate or seek guidance when appropriate, and complete work with minimal supervision.
Travel between company locations and transport equipment as required.