IT Support Specialist

Bhired • Brooklyn, NY

38d • Onsite

About The Position

This is a hands-on, on-site IT role for someone who thrives on solving problems in person — whether that means imaging a new laptop, troubleshooting a scanner on the warehouse floor, or making sure a new hire's desk is fully set up before they walk in. You'll be the go-to person for anything that requires physical presence, splitting time between office support, warehouse tech, and day-to-day hardware management.

Requirements

• Hands-on, on-site IT role
• Problem-solving skills
• Imaging new laptops
• Troubleshooting scanners on the warehouse floor
• Setting up new hire desks
• Office support
• Warehouse tech support
• Day-to-day hardware management
• Desk-side support for office and sales staff
• Warehouse and device fleet management
• Device fleet management (PDAs, scanners, tablets)
• Shipping station technology maintenance
• Hardware inventory management
• Equipment lifecycle management
• Onboarding logistics preparation
• First-day systems walkthrough

Responsibilities

• Image, set up, configure, and roll out workstations, laptops, and peripherals
• Provide in-person desk-side support for office and sales staff
• Resolve walk-up and floor issues directly on-site rather than queuing them
• Support scanners, mobile devices, label printers, and terminals on the warehouse floor
• Manage the device fleet (PDAs, scanners, tablets) including provisioning, charging stations, spares pool, breakage replacement, and APK deployment
• Maintain shipping station technology — scales, thermal printers, carrier software, and workstation upkeep at pack-out
• Maintain hardware inventory including asset records, physical audits, assignment tracking, and warranties
• Handle the full equipment lifecycle: receiving, staging, storage, decommissioning, and secure wipe
• Prepare onboarding logistics — desk, workstation, phone, and peripherals ready before day one, plus a first-day systems walkthrough

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed