IT Support Specialist

SMB Team • Philadelphia, PA

10d • Hybrid

About The Position

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team. This role involves serving as the first point of contact for employee technology tickets, troubleshooting hardware, software, and account access issues, and maintaining an internal knowledge base. The specialist will also be responsible for ordering and tracking company devices, coordinating new-hire hardware delivery and onboarding, and installing remote monitoring software. Additionally, the role includes provisioning new employees, deprovisioning departing employees' accounts and access, and optimizing software and license costs by auditing usage and recommending savings. The IT Support Specialist will also assist with system upgrades, rollouts, and projects, and maintain technology documentation.

Requirements

• Technical degree or certifications required
• 0-2 years job experience in a technical role
• Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
• Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently
• Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency
• Experience with our tech stack strongly preferred
• Lastpass
• Hubspot
• Asana
• PandaDoc
• Zoom
• Slack
• Toggl
• Ninety
• Google Workspace
• Experience prospecting new software

Responsibilities

• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
• Troubleshoot and resolve routine issues independently & escalate complex issues where needed
• Maintain a running internal knowledge base of common issues and fixes
• Order and track company devices and maintain an inventory log
• Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
• Install and administer remote monitoring/support software on all company devices.
• Provision new employees according to their specific role
• Fully and promptly deprovision departing employees’ accounts, licenses, and device access
• Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
• Recommend consolidations and cost savings
• Assist the technology team with system upgrades, rollouts, and projects as needed
• Maintain technology documentation and internal support resources
• Research and suggest solutions for organizational technology needs

Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
• FLEXIBLE VACATION TIME
• Team member education and learning budget on courses, events and books.
• Company activities, outings, and retreats.
• 401(k) with a 3% Match.
• WFH or come to the office. The choice is yours!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed