IT Support Specialist

Clearwater Analytics•Boise, ID

2d•Remote

About The Position

We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

Requirements

1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
Basic understanding of Active Directory, Azure / Entra ID and user account management
Comfortable setting up and troubleshooting hardware
Strong communication skills and a customer-first attitude
Organized, reliable, and able to juggle multiple requests
Ability to lift up to 50 lbs

Nice To Haves

CompTIA A+ or working toward it
Exposure to Intune, Autopilot, or Jamf
Any scripting or command-line experience (PowerShell, Terminal)

Responsibilities

Respond to help desk tickets and walk-up requests from office employees
Troubleshoot hardware and software issues across Windows and macOS devices
Escalate complex issues to senior team members and follow through to resolution
Keep users and management informed on ticket status
Image, configure, and deploy laptops and workstations for new hires
Perform basic hardware repairs (RAM, hard drives, peripherals)
Unbox, inventory, and asset-tag incoming equipment
Set up displays, AV equipment, and standing desks
Onboard devices using Windows Autopilot and Microsoft Intune
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
Support basic Exchange/M365 tasks like shared mailboxes and distribution lists
Keep knowledge base articles and SOPs accurate and up to date
Document recurring issues and contribute to process improvements