Assoc IT Support Specialist
Thrivent•Remote-Wisconsin, WI
•$25 - $34•Remote
About The Position
The IT Support Specialist is responsible for assisting in providing first on-call support for supported software applications to meet business needs. In addition, when not fully occupied with on-call support, the IT Support Specialist will assist with validation, maintenance and project work for supported systems. The IT Support Specialist performs troubleshooting, resolution and documentation tasks when issues arise with supported systems. May lead or participate in specific ITIL roles and processes.
Requirements
- Associate degree or equivalent experience in computer science, business, mathematics or related field
- Typically less than 2 years of applicable experience
- Must understand installation, configuration, and troubleshooting processes for software, hardware, and networking equipment
- Understanding of Thrivent’s Technology capabilities
- Learning Agility
- Service Oriented
- Collaboration
- Analytical Thinking
- Technology Architecture
- Technology Standards, Procedures, Policies
- Strong Customer Service
- Facilitation
- Excellent Communication Skills
- Critical Thinking
- Exceptional Customer Service
- Ability to solve complex problems
- Interpersonal skills: such as communication skills, active listening, and customer-care
Nice To Haves
- Bachelor’s degree or equivalent experience in computer science, business, mathematics or related field
- 2+ years of experience in technology related field
- Project Leadership
Responsibilities
- Register and classify received incidents and to undertake an immediate effort to restore / analyze failed IT Service as quickly as possible. If no solution can be achieved more senior support will be brought in to assist.
- Directly provides data to and from users and Business and IT partners to help drive resolution of major IT/system incidents and problems Performs function and data validations for supported software applications.
- Ensures technology readiness and appropriate solutions for business needs
- Provide troubleshooting and incident management for applications or processes supported
- Document incident resolution and procedures for future reference
- Understanding of the core technologies in the supported applications or processes
- Install software and/or computer peripherals for users
- Perform validations for supported applications and processes
- Provide work direction to junior members
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
