It Support Specialist

TEKsystems • Berwyn, IL

3d • $25 - $30 • Hybrid

About The Position

We are seeking an experienced IT Support Specialist to provide high-touch technical support at a corporate headquarters environment in downtown Chicago. This position is ideal for someone who thrives in a face-to-face support role and has strong experience with JAMF, Active Directory, Microsoft 365 administration, and executive support. You will be the go-to resource for employees and leadership, delivering white-glove support while managing endpoint administration, user access, device deployments, and enterprise collaboration technologies. This is a highly visible role where communication skills, professionalism, and technical expertise are equally important.

Requirements

• 3+ years of desktop support, executive support, or IT support experience
• Hands-on JAMF administration experience
• Strong Active Directory administration experience
• Experience managing Microsoft 365 environments
• Experience supporting both Windows and macOS systems
• Strong troubleshooting skills across hardware, software, and networking
• Experience supporting executives or VIP users
• Excellent customer service and communication skills
• Ability to resolve issues independently and manage competing priorities

Nice To Haves

• Experience with Microsoft Intune and Windows Autopilot
• Experience with Entra ID (Azure AD) and Identity Access Management
• Experience supporting conference room technologies and AV systems
• Understanding of endpoint security and compliance best practices
• ITIL-based service management experience
• JAMF, Microsoft 365, Azure, or ITIL certifications

Responsibilities

• Provide Tier 2 desktop and technical support for complex escalations
• Administer and support JAMF-managed Mac devices and Windows endpoints
• Manage device imaging, deployment, configuration, and lifecycle management
• Administer Active Directory users, groups, permissions, and access requests
• Support Microsoft 365 services including Exchange, Teams, OneDrive, and SharePoint
• Perform user onboarding, offboarding, and account provisioning activities
• Troubleshoot authentication, access, MFA, and account-related issues
• Support executive leadership with white-glove IT services
• Maintain conference rooms, collaboration technologies, and AV equipment
• Support town halls, leadership meetings, all-hands events, and corporate presentations
• Perform laptop refreshes, upgrades, migrations, and data transfers
• Provide walk-up desk support for onsite employees
• Coordinate mobile device deployments, upgrades, and returns
• Create and maintain technical documentation and knowledge base articles
• Partner with infrastructure, security, and global IT teams on strategic initiatives

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed