IT SUPPORT SPECIALIST

Fayetteville Public Works Commission • Fayetteville, NC

9d • $60,321 - $87,296 • Onsite

About The Position

Fayetteville Public Works Commission is seeking a customer-focused IT professional to join our Information Technology Infrastructure team. In this role, you'll provide technical support for computer systems, software, mobile devices, printers, and business applications that support critical utility operations. You'll work directly with employees across the organization to troubleshoot issues, implement solutions, and help ensure reliable technology services. The level of placement will be based on qualifications, experience, technical expertise, and certifications.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field and 1+ year of relevant IT support experience; OR Associate degree in a related field and 5+ years of relevant IT support experience; OR High school diploma/GED and 9+ years of relevant IT support experience.
• Desktop and laptop support
• Windows operating systems
• Active Directory user administration
• Printer installation and troubleshooting
• Mobile device support
• Customer service and help desk support
• Valid driver's license required.
• Ability to lift and move equipment up to 50 pounds.
• Ability to perform the essential functions of the position.
• May be required to work evenings, weekends, and participate in an on-call support rotation.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• SCCM or endpoint management tools
• Network protocols (DNS, DHCP, HTTP)
• PowerShell or other scripting languages
• Active Directory permissions and group administration
• Technical documentation creation
• IT projects, deployments, and system rollouts
• Tier III technical support
• Active Directory and Azure/Entra ID administration
• Exchange Online, MFA, and Single Sign-On (SSO)
• Windows Server administration
• DNS and DHCP troubleshooting
• Mobile Device Management (MDM)
• Operating system imaging and software deployment
• PowerShell scripting and automation
• Advanced enterprise troubleshooting
• one (1) year experience with installation, configuration, administration of Windows Servers is preferred.

Responsibilities

• Provide desktop, laptop, printer, mobile device, and software support.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Create and manage user accounts and access permissions.
• Install, configure, and deploy computer equipment and software.
• Support Microsoft Windows environments, Active Directory, and Microsoft 365 technologies.
• Respond to tickets, emails, phone calls, Teams messages, and in-person support requests.
• Configure and troubleshoot network and standalone printers.
• Support iPhones, iPads, and other mobile devices.
• Maintain accurate asset inventories and technical documentation.
• Participate in technology projects, upgrades, and deployments.
• Provide after-hours support on a rotating basis as required.

Benefits

• Competitive salary and benefits
• Career growth opportunities through a defined IT career path
• Exposure to enterprise technologies and infrastructure
• Collaborative and supportive team environment
• Meaningful work supporting critical public utility services for the Fayetteville community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED