IT Support Specialist

APL Credit Union•North Laurel, MD

13d•$23 - $27•Hybrid

About The Position

The IT Support Specialist is primarily responsible for the daily operations of the core processing system, building and maintaining workstations and in-house technical support to end users of the Credit Union’s hardware and software.

Requirements

Minimum 1 year of experience with PC and network server support in a networked environment.
Thorough knowledge of operating systems and software applications.

Nice To Haves

Adaptability – ability to constantly learn and adapt to new threats and technologies.
Attention to Detail – spotting small inconsistencies or vulnerabilities that could lead to larger security issues.
Collaboration and Teamwork – working effectively with others to build and maintain robust security.
Communication – ability to convey technical information clearly to both technical and non-technical audiences is crucial for collaboration and effective reporting.
Critical Thinking – ability to evaluate information from multiple perspectives and make sound decisions.
Customer Service - must interact with employees in a professional and courteous manner, while maintaining composure in busy and stressful situations. Strive for a positive experience with each interaction.
Problem Solving – strong logical thinking is required to analyze complex security challenges and find effective solutions.
Incident Response – ability to detect, analyze, and respond to incidents.
Technical Proficiencies – Windows operating system, Microsoft 365, Manage Engine, Cisco Webex, Keystone.

Responsibilities

Act in accordance with the core values to assist in reaching APL Federal Credit Union’s mission and vision.
Facilitate daily core processing: Prepare and complete daily checklist, Verify End of Day, Commit core items to Nautilus, Process Share Drafts.
Assist in coordinating the Credit Union’s daily data processing activities, including application support, and peripheral troubleshooting.
Responsible for basic troubleshooting of hardware and software to support to all Credit Union staff.
Assist in installation, setup, and maintenance of new computer systems, application software, and network equipment as directed by the VP/Chief Information Officer.
Provide support for hardware and software inventories.
Validate Verapass backups completion.
Responsible for writing and maintaining procedures for IT operations as they relate to the duties of the position.
Assist with vendor contact lists and Active Directory updates.
Makes recommendations to the VP/Chief Information Officer on IT Department operations as it relates to efficiency, new technologies, and staff support.
Remains abreast of computer technologies and trends and informs supervisor of potential improvements in the system that might enhance the credit union's ability to deliver enhanced products and services to members.
Assists Management with special projects and assignments.
Maintain information security.
Other duties as assigned.