IT Support Specialist

Dyopath • Sanford, NC

6d • Onsite

About The Position

DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization. The IT Support Specialist will be a trusted technical resource, supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.

Requirements

• High School Diploma
• Application support
• Basic experience with SQL
• Takes a leadership role in service and quality initiatives; continuously improves processes
• Adheres to company and customer safety procedures
• Organized, self-motivated, and able to prioritize effectively
• Strong interpersonal and communication skills with users, peers, and management
• Ability to read, analyze, and interpret technical and business documentation
• Ability to write reports, correspondence, and knowledge-based documents
• Ability to present information and respond to questions from diverse audiences
• Strong problem-solving skills and ability to work in environments with limited standardization
• Team-oriented with a strong customer service mindset

Nice To Haves

• Bachelor’s degree in IT preferred
• CompTIA A+

Responsibilities

• Support the design, development, testing, and ongoing support of enterprise application solutions
• Assist with coding, debugging, and testing of application components using established development standards
• Troubleshoot application and system issues using structured problem-solving and root cause analysis techniques
• Contribute to requirements gathering and documentation, including functional and non-functional requirements
• Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures
• Support application design activities and apply basic architecture and integration standards
• Participate in system, database, and platform integration efforts across multiple applications
• Assist with planning, executing, and documenting system and software testing activities
• Log, track, and escalate issues following standard incident, change, and escalation processes
• Collaborate with technical teams and business partners to support reliable, stable application services

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED