IT Support Specialist

Erbe USAorporated•Marietta, GA

13h•Hybrid

About The Position

The IT Support Specialist provides day-to-day support to end-users on enterprise applications, addressing issues and ensuring optimal system utilization. This role involves gathering and analyzing business requirements, translating them into functional specifications, and identifying opportunities for process improvement and efficiency gains within systems applications. The specialist will implement and maintain system integrations, collaborate with business units to streamline workflows, and enhance overall system performance. Key responsibilities also include developing and delivering training programs, conducting thorough testing of system solutions, and creating and maintaining comprehensive documentation for configurations, customizations, and processes. The position ensures adherence to the company’s IT standards and policies and provides first-level support for personal computers, peripheral equipment, networks, and communications equipment, including troubleshooting software and hardware needs. Additionally, the specialist assists the director with disaster recovery planning and implementation as needed. This is an individual contributor role with no direct supervisory responsibility.

Requirements

Bachelor’s degree in information technology or other computer-related field.
3-5 years’ experience in an information systems field.
Excellent verbal and written communication skills.
Strong interpersonal skills with the proven ability to collaborate in a team environment that are cross-functional in nature.
Significant experience with Microsoft and/or Apple operating systems and applications such as the Microsoft Office Suite.
Strong understanding of ERP systems and integration principles.
Strong problem-solving skills.
Detail oriented.
Highly organized and able to meet deadlines.
High quality customer service skills (including end-user empathy).
Ability to provide instruction over the telephone.

Nice To Haves

Experience in a medical device or other medical company.
Experience with JD Edwards and Microsoft Dynamics.
Advanced training/certifications in JD Edwards and/or Microsoft Dynamics applications.

Responsibilities

Provides day-to-day support to end-users on enterprise applications, addresses issues, and ensures optimal system utilization.
Gathers and analyzes business requirements aligning with key stakeholders.
Translates business needs into functional specifications that align with system capabilities.
Collects data, observes workflows, and monitors system activity to identify vulnerabilities or areas of improvement.
Implements and maintains system integrations to ensure seamless data flow across different modules.
Identifies opportunities for process improvement and efficiency gains within systems applications.
Collaborates with business units to streamline workflows and enhances overall system performance.
Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
Develops and delivers training programs to enhance user proficiency and promote best practices.
Conducts thorough testing of systems solutions to ensure accuracy and reliability.
Collaborates with colleagues at parent company to resolve any identified issues and ensure system integrity.
Creates and maintains comprehensive documentation for configurations, customizations, and processes.
Keeps documentation up to date with changes and enhancements to all system applications.
Develops, maintains, and ensures adherence to company’s IT standards and policies; ensures IT policies and procedures are documented, current and accurate.
Assists director, as necessary, with disaster recovery planning and implementation.
Supports personal computers, peripheral equipment, networks, communications equipment and provides support for users' software and hardware needs; provides first level support on daily routine issues and troubleshooting related to these areas.