IT Support Specialist

American Crane & Equipm • Amity Township, PA

2d • $22 - $30 • Onsite

About The Position

We are looking for an IT Support Specialist who enjoys solving technical problems, helping people, and keeping daily technology operations running reliably. We will consider candidates ranging from entry-level professionals building their IT careers to experienced support specialists with five or more years of hands-on experience. Whether you are configuring your first professional workstation or already resolving complex hardware, software, and network issues independently, this role offers an opportunity to expand your technical knowledge while supporting a growing industrial organization. This is a hands-on IT support position focused on helping employees resolve the technology issues that affect their daily work. You will investigate hardware, software, access, connectivity, and workstation problems; configure equipment; document support requests; assist users with new systems; and help maintain reliable technology operations across ACECO. Success requires curiosity, responsiveness, patience, clear communication, and the initiative to investigate problems thoroughly. Depending on experience, you may begin by resolving routine support issues under guidance or take independent ownership of more advanced workstation, software, and network-related problems.

Requirements

• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization in compliance with Form I-9 requirements
• Eligibility to access information or technology governed by applicable U.S. export-control laws, including 10 C.F.R. Part 810, EAR, and/or ITAR, where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen and randomized drug testing during employment
• Ability to meet the posted work schedule and required hours
• Ability to maintain reliable attendance and punctuality
• Willingness to provide occasional after-hours support when serious technology issues require it
• Willingness to follow company cybersecurity, information-security, safety, and acceptable-use requirements
• Willingness to wear required PPE when entering manufacturing or shop areas
• Willingness to complete required safety, compliance, cybersecurity, and role-specific training
• Ability to protect confidential employee, customer, business, and system information
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company expectations

Nice To Haves

• Associate degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related field preferred
• Relevant technical education, certifications, internships, military experience, or equivalent hands-on experience will be considered
• Continued education in information technology is valued
• CompTIA A+ preferred
• CompTIA Network+, Security+, Microsoft, or comparable certifications are valued but not required
• Candidates actively pursuing relevant certifications are encouraged to apply

Responsibilities

• Investigate and resolve employee hardware, software, access, and connectivity issues
• Provide clear, patient, step-by-step support to technical and non-technical users
• Respond to support requests professionally and within established expectations
• Confirm that issues are fully resolved before closing requests
• Escalate complex or high-risk issues appropriately
• Install, configure, and deploy desktop computers, laptops, monitors, peripherals, mobile devices, and related equipment
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Assist with workstation replacements, employee moves, onboarding, and equipment changes
• Troubleshoot printers, accessories, connectivity, and other electronic devices
• Maintain accurate equipment and configuration records
• Document, track, prioritize, and monitor support requests through resolution
• Record troubleshooting steps, solutions, equipment changes, and user communications
• Maintain clear support records that other IT team members can understand and use
• Identify recurring issues and contribute to internal support documentation
• Troubleshoot routine workstation, network-access, and connectivity issues
• Support existing network programs, equipment, and capabilities
• Assist with broader system-support needs based on experience and direction
• Help identify potential security, access, or operational concerns
• Participate in special IT projects as assigned
• Help employees understand new software, systems, and technology changes
• Create or contribute to user instructions and internal support resources
• Explain technical concepts in practical, easy-to-understand language
• Reinforce proper system-use and information-security practices
• Stay current with changes in hardware, software, cybersecurity, and support practices
• Participate in technical training and professional development
• Ask questions, accept coaching, and continue expanding technical capability
• Contribute ideas that improve support quality, efficiency, security, or the employee experience

Benefits

• Medical, dental, vision, and life insurance available on the first day of employment
• Generous paid time off with annual rollover
• 401(k) retirement plan with company match
• Ten paid company holidays
• Tuition reimbursement and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree