IT Support Specialist

UNITED WAREHOUSE COMPANY•Wichita, KS

11d•$45,000 - $50,000•Onsite

About The Position

The IT Support Specialist is a people-oriented individual who supports the company’s technology systems while working in a dynamic and fast paced environment. In this important role the specialist will have high interaction with users providing deskside support for computers and applications. As an IT Support Specialist, they will resolve hardware and software related issues in addition to providing new solutions and supporting the internal IT Helpdesk. The position is responsible for administration and internal support of company’s PC’s, printers, and related equipment. Daily responsibilities may include diagnosing computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Additionally, the IT Support Specialist will set-up computer equipment, schedule maintenance, administer active directory changes, and work with clients to use and troubleshoot applications. At United Warehouse our employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support.

Requirements

3-4 years IT Support experience
Working knowledge in the following areas: Windows 10 client operating system support
Windows Active Directory administration
Microsoft Office 365
Windows Server
Enterprise desktop support of IP voice, data, printing, and security functions
Experienced in PC hardware configuration, installation, and problem resolution
Delivery of outstanding customer service
Strong problem solving/analytics skills and reasoning ability

Responsibilities

Responsible for monitoring and maintaining a complex, multi-site, Windows network environment required for United Warehouse to perform business objectives
Ensure that the IT platforms meet the needs of the customer and satisfy the company’s objectives
Ensures that the dependability of the platforms meet the demands of the different business units
Develops effective communication with customers and other functional areas of the company
Takes a lead role with minimal supervision in remediation of all system failures, logging all failures, documenting work procedures and system configuration
Support and troubleshooting from the OS, application and network level; resolves system hardware, software and networking issues; configuring, optimizing, fine-tuning and monitoring operating system software and servers; performing system backups and recovery and conducting server builds
OS level application support, network and server monitoring and performance tuning
Installation and configuration of Windows OS, services and applications
Administer servers, desktops, printers, routers, switches, firewall, phones, smartphones, software deployments, security updates and patches
Support LANs, WANs, network segments and Internet systems
Maintain networks and security, monitor networks to ensure security and availability
Stays current on technology; brings innovation and industry leading ideas to the program
Occasional travel for new implementations or special projects
Maintain an effective relationship with new and existing accounts
Address routine customer issues and requests
Supports initial setup of new customers through hands-on and arms-length configuration
Work with Business Managers and Customer Service Teams to ensure the integrity of data management as well as the proper and timely communication of this data to appropriate personnel
Maintain a professional and courteous relationship with all customers
Work with other departments to ensure that the coordination needed for overall effective operations is maintained
Respond to Help Desk tickets
Set-up new end-user computer and network work systems
Provide technical support to company users
Troubleshoot, diagnose and repair computer, network and processing systems
Work in Microsoft’s 365 platform
Work with printer and copier machines to include: set-up, troubleshoot and repair technical issues
Operate with VPN, TCP/IP and general networking channels
Supports IT department on special IT projects