IT Support Specialist

United Scrap Metal Inc•Cicero, IL

15h•Onsite

About The Position

Over the last forty years, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. Earning them both National acclaim and recognition with the achievement of several dozen awards. With 700+ team members across 11 locations nationally, the company’s commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail, and barge shipment. Equally as important is the expansion of the team’s focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers, and local communities as it continues to drive forward into the next forty years and beyond. The IT Support Specialist supports the various technology related projects throughout the company, as delegated by the Director of Information Technology. This position has no direct reports.

Requirements

Bachelor’s degree in related field or comparable experience
Minimum 0-2 years of IT experience
Ability to take initiative, drive change, and lead by example
Demonstrated experience performing the responsibilities of the role
Ability to effectively coach, guide, and teach team members IT related processes
Excellent oral and written communication skills
Ability to drive core objectives to completion
Ability to work, at times, to support IT related tasks for team members in our yard and warehouse operations; therefore, ability to work in various environmental conditions such as extreme heat or cold, dusty, dirty and/or wet conditions
Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
US-SOP-01 United in Safety Manual
US-F11 QEH&S Policy
US-SOP-03 Team Member Handbook

Responsibilities

Performs 1st level phone/email support (prioritizes, resolves, and documents issues)
Manages USM Help Desk ticketing system
Repairs, replaces or upgrades computers
Installs and repairs peripherals such as monitors, docks, keyboards, mice, and printers
Tracks hardware assets and documents software purchases
Performs remote support for VPN and remote desktop
Trains new users on Office 365, phone systems, VPN/RDP, shared drives, Concur, ERP defaults, Salesforce, and setting up future software
Maintains documentation of all IT hardware IP's addresses
Handles employee cell phone services, including but not limited to tech support, ordering devices, transferring data, and initial set-up
Performs Shared Logic (ERP) future enhancements support
Assists with special projects and/or other duties as assigned