IT Support Specialist
About The Position
Join the La Crosse Area Family YMCA and help keep our Y connected! We are looking for an IT Support Specialist to help support the technology, systems, and tools that keep our staff, members, volunteers, and programs running smoothly. This full-time position assists with technical support, information management, software applications, network connectivity, hardware and software needs, documentation, and technology inventory across the association. This is a great opportunity for someone who enjoys solving problems, supporting others, improving processes, and using technology to make a meaningful impact in a mission-driven nonprofit environment.
Requirements
- Ability to troubleshoot computer peripherals, including monitors, keyboards, wireless devices, printers, and related equipment.
- Strong communication skills and the ability to work positively with staff, members, volunteers, and community partners.
- Ability to lift up to 50 pounds and perform physical tasks related to technology setup and support.
Nice To Haves
- Bachelor’s or Associate degree in computer science, information management, or a related field preferred.
- 1+ years of related experience preferred.
- Experience supporting local applications, networks, security practices, and systems preferred.
- Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems preferred.
- Knowledge of VOIP phones, cloud controller management, AV systems, and current IT trends is a plus.
Responsibilities
- Provide excellent service and technical support to staff, members, volunteers, and guests.
- Support the Y’s internal network, software applications, desktop hardware, peripherals, and related systems.
- Assist with troubleshooting, maintenance, training requests, and technology-related questions.
- Help ensure appropriate security practices for information systems, agency data, and member, participant, and donor information.
- Support technology inventory, including hardware and software procurement, record keeping, and disposal.
- Create training documentation, standard operating procedures, and onboarding materials.
- Identify opportunities to improve technology tools, systems, and processes.
- Participate in staff meetings, vendor meetings, community meetings, and special events as needed.
Benefits
- Free Y Membership and Y programs
- 100% discount on school-age care
- 12% retirement after 2 years
- Full benefits package including PTO, health, dental, life insurance, short-term disability and long-term disability
- Cell phone discounts
- Paid birthday off
- 35% discount on full-time child care center
- Free Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
