IT Support Specialist

Velocitii • Medina, NY

9d • $60,000 - $65,000 • Hybrid

About The Position

Velocitii is hiring an Information Technology Support Specialist to help keep our technology running smoothly and support our employees across the organization. If you're a problem-solver who enjoys troubleshooting, helping others, and working in a collaborative environment, we'd love to hear from you. This role plays a key role in ensuring employees have the technology and support they need to be successful.

Requirements

• 2-4 years of Information Technology experience
• Strong troubleshooting and problem-solving skills
• Knowledge of computer hardware and software support
• Ability to manage multiple priorities and requests
• Strong organizational and communication skills
• Ability to work independently and as part of a team
• Must live within commuting distance of Medina, NY and be available to work onsite as needed
• Comfortable working in a fast-paced environment where priorities may shift
• Ability to identify root causes and recommend preventative solutions
• Strong customer service mindset when supporting internal users
• Participate in virtual or in-person interviews
• Complete pre-employment requirements, including: Background screening, Employment verification, Drug screening

Nice To Haves

• Desktop support experience
• Experience supporting Windows 10 and Windows 11 environments
• Systems and network administration knowledge
• Microsoft 365 cloud administration experience
• Experience working with service tickets and help desk requests

Responsibilities

• Diagnose and resolve hardware, software, and system issues
• Respond to technical support requests in a timely and professional manner
• Document support tickets, resolutions, and recurring issues
• Escalate urgent technical concerns when necessary
• Support new hire workstation setup and office equipment deployment
• Assist with internal desk moves and technology configuration
• Perform routine troubleshooting and maintenance activities
• Maintain accurate equipment inventory and deployment readiness
• Stay current on system updates, changes, and best practices
• Collaborate with teammates to support a growing organization

Benefits

• Competitive pay based on experience
• Annual bonuses and merit raises available
• Opportunities for growth and advancement
• Free 24/7 telehealth visits
• In-home diagnostics (in select areas)
• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Paid time off
• Paid holidays (including your birthday)
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed