IT Support Specialist
About The Position
We are seeking an energetic, customer-focused IT Support Specialist to join our team. You'll work alongside our IT Support and IT Infrastructure teams to provide end-user technical support and troubleshooting for on-site and remote employees. In this role you'll serve as a key point of contact for diagnosing and resolving technical issues, supporting workstation deployments, maintaining IT assets, and providing a high level of customer service. You will work with Microsoft 365 technologies, Active Directory, Microsoft Entra, SaaS applications, and a variety of hardware and software tools. This is an on-site role with a Monday – Friday schedule reporting to our Deer Park, TX office. Success in this role means providing responsive, customer-focused support; resolving common technical issues efficiently; keeping equipment and support records accurate; protecting AWC systems and data; and creating a dependable employee technology experience through clear communication, sound judgment, and consistent follow-through.
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field, or 1+ year of equivalent helpdesk experience
- Proficiency in computer hardware diagnostics and PC repair
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Nice To Haves
- CompTIA A+ or a similar IT certification
- Experience with ticketing systems such as FreshService, Zendesk, or ServiceNow
- Familiarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP)
Responsibilities
- Provide first-level support for account access, password resets, email, and basic networking issues
- Diagnose and resolve technical problems involving computer hardware, peripherals, and software
- Support employees onsite and remotely with a customer-first mindset
- Escalate complex issues to higher levels of support when appropriate
- Deploy, configure, and support Windows and macOS operating systems and applications across desktop and mobile platforms
- Assist with onboarding and offboarding activities, including workstation setup and account provisioning
- Maintain asset inventory and ensure equipment is accurately tracked throughout its lifecycle
- Document support issues, resolutions, and best practices in FreshService
- Maintain clear and accurate ticket records that support knowledge sharing, handoffs, and continuous improvement
- Follow IT security, privacy, and compliance policies to safeguard AWC systems and data
Benefits
- Employee Stock Ownership Plan (ESOP)
- 401(K) Match
- Competitive Pay
- Medical, Dental and Vision Insurance Package
- Employer Paid Life Insurance
- Paid Time Off and Holiday Pay
- Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
