IT Support Specialist

Slate Auto•Troy, MI

15d•$64,600 - $84,500•Onsite

About The Position

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will provide comprehensive desktop, mobile, and user support across multiple sites, including Troy, MI, and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential. IT Support Specialist reports to the IT Services Manager.

Requirements

Bachelor’s degree preferred; equivalent combination of education and relevant work experience will be considered.
2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.
1+ years as a Microsoft Administrator in an O365 cloud environment.
Expert familiarity with ticketing systems and remote support tools.
Experience managing devices within the Microsoft 365 environment.
Knowledge of Windows and macOS operating systems, as well as common productivity software including Microsoft Office, AI Tools, etc.
Strong knowledge of computer hardware, including CPUs, RAM, hard drives, NICs, and peripherals.
Proficiency in installing, configuring, and upgrading software applications, operating systems, and device drivers.
Ability to efficiently diagnose and resolve hardware and software issues using diagnostic tools and problem-solving techniques.
Proficiency in Microsoft 365 administration, including user management and licensing.
Familiarity with SharePoint, Exchange, Teams, and OneDrive.
Experience with Microsoft Teams administration.
Knowledge of Azure AD for identity management.
Ability to configure advanced security settings in Microsoft 365.
Knowledge of user account creation, modification, and permissions management.
Excellent customer service skills for assisting end users effectively and professionally.
Familiarity with remote support tools and techniques for providing desktop and mobile support across multiple locations.
Strong documentation skills — ability to create and maintain documentation, user manuals, and knowledge base articles.
Experience documenting and reporting incidents and service requests in a service desk or ticketing system.
Commitment to following up on resolved issues to verify user satisfaction.

Responsibilities

Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.
Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).
Maintain an accurate inventory of IT assets, including hardware and software.
Install, upgrade, and configure operating systems, software applications, and device drivers.
Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.
Provide remote support via remote desktop tools, phone, or email.
Create and update documentation, user manuals, and knowledge base articles.
Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.
Perform system updates, patches, and backups to ensure reliability and security.
Focuses on optimizing processes, implementing new technologies, and ensuring that the team follows best practices.
Ensure compliance with IT policies and standards.
Work with second level support teams or network administrators for complex technical issues.