IT Support Specialist

RED CAT HOLDINGS•Salt Lake City, UT

1d•Onsite

About The Position

We are looking for an IT Specialist to support the day-to-day technology experience of our employees. This is an internal-facing role focused on service desk support, onboarding and offboarding, workstation provisioning, Microsoft 365 support, and light asset management in a structured, ticket-driven environment. You will help ensure employees have the devices, access, and support they need to do their best work, while partnering with more senior IT teammates on escalations and process improvements. In a fast-scaling company, this role is equal parts troubleshooting, follow-through, documentation, and customer service.

Requirements

3+ years of experience in an IT support role
Foundational knowledge of end-user computing: Windows 11, laptop and peripheral setup, basic software installation, and common Microsoft 365 troubleshooting.
Basic familiarity with Microsoft 365 administration, Microsoft Entra ID or Azure AD concepts, and endpoint management concepts such as Intune, whether gained through work, school, labs, or certification study.
Strong troubleshooting mindset, solid written and verbal communication, and a customer-service approach that is calm, responsive, and respectful with non-technical users.
Comfort working in a structured, ticket-driven workflow with clear documentation, queue discipline, and appropriate escalation.
Basic understanding of networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN
Ability to support hardware logistics, including receiving, setting up, moving, and shipping laptops and accessories for employees.

Nice To Haves

Associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or equivalent practical training.
CompTIA A+ or similar entry-level certification; Microsoft fundamentals coursework or certification is a plus.
Familiarity with ticketing systems such as Jira Service Management, ServiceNow, HaloPSA, or similar.
Exposure to remote support tools, asset-tracking systems, laptop shipping workflows, or SaaS identity/access administration.

Responsibilities

Own the day-to-day service desk queue: triage, prioritize, document, and resolve common incidents and service requests, and escalate issues that move beyond defined frontline support scope.
Provide end-user support for laptops, peripherals, printers, conferencing tools, connectivity basics, and common software issues across Windows, macOS, and Linux environments.
Support the full user lifecycle by creating, updating, and removing accounts; assigning licenses; handling password resets and MFA issues; and coordinating onboarding, offboarding, and role-change access requests.
Prepare, configure, enroll, and ship laptops and related hardware for new hires and remote employees, using standardized setup processes and endpoint tools such as Intune.
Support a Microsoft-centric environment, including Microsoft 365 user administration and routine troubleshooting across Exchange Online, Teams, SharePoint, and OneDrive, with basic Entra ID and Intune administration under established standards.
Maintain clean asset and inventory records, track device assignments and returns, and provide light procurement support for laptops, accessories, replacements, and license requests.
Create and maintain support documentation, knowledge-base articles, setup checklists, and standard operating procedures so recurring issues can be resolved faster and more consistently.
Partner closely with HR on new-hire readiness, with Finance on purchasing and returns, and with Security or senior IT staff on access hygiene, device compliance, and escalation paths.