IT Support Specialist
IntelliPro Group Inc.•Fairburn, GA
•Onsite
About The Position
We are looking for a hands-on IT Support / Desktop Support Technician to provide onsite technical support in a fast-paced environment. This role will serve as the primary point of contact for all IT-related issues, supporting internal employees with both in-person and remote (chat-based) assistance. This is a great opportunity for someone who enjoys problem-solving, working directly with users, and being the face of IT support at a location.
Requirements
- 2+ years of experience in IT Support / Help Desk / Desktop Support
- Strong experience with: Windows OS (Windows 10/11)
- Hardware & software troubleshooting
- Printer support
- Basic understanding of networking concepts (connectivity, VPN, etc.)
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work in a team-oriented and fast-paced environment
Nice To Haves
- Experience with VPN troubleshooting
- Familiarity with ticketing systems (ServiceNow, Jira, etc.)
- IT certifications (CompTIA A+, Network+, etc.)
- Prior experience in onsite IT support roles
Responsibilities
- Provide onsite and remote technical support to end users
- Troubleshoot hardware, software, and basic network issues
- Install, configure, and maintain: Laptops/desktops
- Printers and drivers
- Applications and utilities
- Support new hire onboarding (device setup, account access, etc.)
- Replace or upgrade hardware as needed
- Manage and resolve IT support tickets (10–60+ per day) via ticketing systems and chat
- Monitor systems, identify issues, and implement solutions
- Deliver excellent customer service and user support
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
