IT Support Specialist
About The Position
Knighted is looking for an IT Support Specialist I (ITSS1) to support the IT department and greater Knighted team by solving a wide range of Tech related problems and assisting to create a streamlined IT infrastructure. You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills; capable of working in a heavily collaborative environment. Training will be provided to ensure skills and quality of work meet Knighted standards.
Requirements
- Must be at least 21 years of age or older to be able to assist our teams onsite.
- Detail oriented person that acts with a sense of urgency.
- Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objectives.
- Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc.
- Knowledge of Google Workspace Apps.
- Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android
- Ability to quickly understand and operate a wide variety of System and Cloud based applications.
Nice To Haves
- Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred
- Familiarity with SaaS environments is a plus.
Responsibilities
- Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate.
- Performs general IT support activities, hardware deployment/repair, and software installations.
- Performing preventative maintenance of IT equipment.
- Travel to business operations locations for support and maintenance, as well as assisting remotely.
- Supports account management of technical systems.
- Assist with recommendations of technical solutions that meet design and functional needs.
- Assist with updating/authoring IT documentation.
- Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary.
- Performs other duties as assigned.
Benefits
- Company Sponsored IT Certificate Training Program
- FREE medical benefits, with options to upgrade your coverage.
- Dental and vision coverage.
- Paid time off (PTO) and paid sick leave (PSL).
- Retirement planning through our 401(k) program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
