IT Support Specialist

Snorkel AI•Redwood City, CA

8d•$101,000 - $159,000

About The Position

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! We are seeking a high-impact IT Operations Engineer who is as comfortable in the weeds of troubleshooting as they are designing the future of our automation. As we scale toward major growth and security compliance milestones, we need a technical enabler – someone who views “IT Support” not as a burden, but as an opportunity to identify friction and automate it out of existence. You will be the primary “boots on the ground” for our tech stack, ensuring that as we grow, our system remains invisible, secure, and seamless.

Requirements

A "Bias for Action" Engineer: You don’t wait for a ticket to tell you something is wrong. You see a bottleneck and you build a solution.
6+ Years of IT Excellence: You have deep roots in modern, cloud-first startup environments.
The Stack Expert: You have "system administrator" experience with Okta, Jamf Pro, Crowdstrike, Cisco Meraki, and Google Workspace.
Scripting & API Savvy: You are proficient in Python or Bash. You don't just use apps; you connect them via APIs to create seamless workflows.
Customer-Centric: You have a "no task too small" attitude. You take pride in helping a teammate solve a technical hurdle so they can get back to building.
Clear Communicator: You can translate "Technical Debt" into "Business Risk" for leadership and provide empathetic, clear instructions to non-technical users.

Responsibilities

Provide Tier 1/2/3 support for our global team. You are the "final stop" for complex macOS/Windows issues, network drops, and SaaS integrations. If it’s broken, you fix it; if it’s repetitive, you automate it.
Build and maintain the "glue" between our tools. You will use AI agents, API scripts (Python/Bash), and Okta Workflows to ensure onboarding, offboarding, and access requests happen in seconds, not hours.
Lead the technical execution for SOC2 compliance. You will implement the controls in our tech stack (e.g. Okta, Jamf Pro, Crowdstrike, etc.), perform access reviews, and ensure our Cisco Meraki network is hardened and audit-ready.
Own the daily health of our core tools: Google Workspace, Slack Enterprise Grid, Zoom, and Atlassian (Jira/Confluence).
Proactively improve our AI-driven solutions (like LLM-powered support bots) to enable self-service for employees, allowing you to stay focused on high-value scaling projects.
Maintain and optimize local office networking (Meraki) and high-stakes conference room AV to ensure a frictionless "it just works" experience for the team.

Benefits

Direct Impact: You are joining at a stage where your decisions on automation and security will define the company’s foundation for years to come.
Modern Tech: No legacy servers or 20-year-old hardware. We use the best tools available.
Growth: As the company scales, you will have the opportunity to grow into a leadership or specialized architectural role.

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