IT Support Specialist

U.S. Ski and Snowboard Association•Park City, UT

5d•$60,000 - $80,000•Hybrid

About The Position

U.S. Ski & Snowboard is seeking an IT Support Specialist to join our collaborative IT team. This role is intended to provide operational support across end-user computing, endpoint management, systems administration, and day-to-day IT operations while serving as a strong backup and support resource for the current Systems Administrator. This position combines Tier 1-2 help desk responsibilities with systems administration duties in a fast-paced and highly collaborative environment. The ideal candidate is technically capable, adaptable, service-oriented, and comfortable supporting users across a broad range of technologies and operational needs. The role is designed for someone with strong IT fundamentals who can operate independently, communicate effectively with staff at all levels, and contribute across multiple areas of infrastructure and support operations.

Requirements

3–5 years of experience in IT support, systems administration, or infrastructure support roles.
Strong troubleshooting skills across macOS, Windows, and mobile devices.
Experience supporting Microsoft 365 and Google Workspace environments.
Working knowledge of networking fundamentals including VLANs, DNS, DHCP, and wireless networking.
Familiarity with cybersecurity best practices, endpoint security, and access management concepts.
Experience working within ticketing systems and IT operational workflows.
Strong communication skills and ability to support non-technical users professionally.
Comfortable operating in a fast-paced, collaborative environment with changing priorities.

Nice To Haves

Microsoft Office 365
Google Workspace
MDM platforms
Zendesk or similar ticketing systems
Zoom Phone or VoIP platforms
Sentinel One or other EDR solutions
Zoom Rooms or Microsoft Teams Rooms
Zero Trust Network Access and VPN
Azure, AWS, GCP, or Cloudflare environments
Exposure to PowerShell, Bash, or automation scripting.
CompTIA Security+
Microsoft MS-102
ITIL
Cloudflare certifications
Service-oriented and approachable with strong interpersonal skills.
Adaptable and comfortable managing shifting priorities and urgent requests.
Strong organizational skills and attention to detail.
Collaborative mindset with willingness to support multiple operational areas.
Self-motivated with strong troubleshooting and problem-solving abilities.

Responsibilities

Manage Tier 1-2 help desk tickets and escalations across the organization.
Troubleshoot hardware, software, networking, conferencing, and access-related issues.
Support onboarding and offboarding activities including device setup, account provisioning, and access management.
Maintain and audit IT inventory and lifecycle management processes.
Coordinate procurement activities with approved vendors.
Assist with software licensing management, renewals, and audit preparation.
Maintain IT support documentation and internal knowledge base resources.
Provide responsive support in a dynamic environment with shifting priorities and ad hoc requests.
Administer and maintain the organization’s MDM platform.
Support Windows, macOS, and iOS device management across the environment.
Configure device enrollment, compliance policies, application deployment, patch management, and endpoint security baselines.
Monitor endpoint health, remediation activities, and operational compliance.
Support zero-touch deployment and automated provisioning workflows.
Assist with mobile device troubleshooting and telecom support.
Support Zoom Phone and related communication platforms.
Administer Microsoft 365 and Google Workspace environments.
Manage user lifecycle processes including onboarding, offboarding, permissions, and role-based access.
Configure and support SSO, MFA, conditional access, and identity provisioning services.
Troubleshoot authentication, federation, and account access issues.
Monitor and respond to endpoint security alerts, suspicious activity, and operational security incidents.
Support vulnerability remediation, patch compliance, and endpoint protection initiatives.
Maintain and support endpoint detection and response tooling including SentinelOne.
Participate in incident response and root cause analysis activities.
Support security standards, operational procedures, and compliance initiatives.
Assist with protection of sensitive organizational data including PHI, PII, and donor information.
Support security awareness initiatives and user education efforts.
Conduct periodic security audits and assist with system hardening activities.
Provide operational support for cloud, SaaS, and on-premise systems.
Assist with management of on-premise server infrastructure including OS patching, firmware updates, hypervisor maintenance, and capacity planning.
Support regular patching activities across servers, endpoints, and network devices.
Administer secure file access solutions and endpoint connectivity technologies.
Support scripting and automation efforts using PowerShell or Bash where applicable.
Assist with backups, disaster recovery testing, and system monitoring solutions.
Support and troubleshoot hybrid conferencing environments including Zoom Rooms and Microsoft Teams Rooms.
Manage office printers, multifunction devices, and related peripherals.
Document infrastructure, workflows, technical procedures, and operational runbooks.
Support core network infrastructure including VLAN segmentation, DNS, DHCP, wireless networking, and routing policies.
Assist with Zero Trust Network Access administration and endpoint policy enforcement.
Monitor network performance and troubleshoot connectivity issues.
Support wireless access point management and guest network operations.
Support building operations technologies including access control systems, security cameras, and facility management platforms.
Provide backup support for facilities-related access administration.
Assist with employee access card management and operational building systems support as needed.