IT Support Specialist

Kier & Wright•Livermore, CA

6d•$25 - $30•Onsite

About The Position

Kier + Wright is seeking a motivated IT Support Technician. This role is primarily focused on Tier 1 helpdesk support for our employees' daily tech needs. You will manage the ticketing queue, set up computers, and fix routine hardware and software issues. Additionally, you will get hands-on Tier 2 responsibilities. You will assist with basic Windows server checks, troubleshoot remote VPN access, and shadow our Network Administrator on major infrastructure projects. This is a perfect role for an ambitious helpdesk technician looking to rapidly grow their systems and networking skills.

Requirements

Bachelor’s degree in Computer Science or a related field or equivalent experience
1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 10 or 11.
General networking knowledge (understanding TCP/IP, DHCP, DNS, SD-WAN, Wi-Fi connectivity, and basic routers).
Familiarity with or high willingness to learn Windows Server environments.
Strong communication skills, a customer-service mindset, and the ability to work independently with minimal direction in a fast-paced environment.
Valid driver’s license and reliable transportation for occasional travel to regional office locations

Nice To Haves

Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting, strongly preferred
Basic experience with PowerShell programming or scripting is a plus

Responsibilities

Responding to requests for technical support in a timely fashion
Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
Engineering support: Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
Hardware Setup: configure, unbox, and deploy new Windows 10/11 laptops and desktop workstations for employees.
Assisting with the development, maintenance and documentation of IT systems, processes and procedures. Draft user guide documents.
Assisting in asset management Track equipment check-outs and maintaining accurate, up-to-date hardware and software asset inventory
Server & VPN Maintenance: Help monitor local Windows Servers, check backups, and assist remote users with connectivity issues.
Assist the IT Team with hands-on tasks during large-scale network infrastructure updates and office-wide software rollouts.
Other duties as assigned