IT Support Specialist – Manufacturing Operations

Framebridge•San Marcos, TX

6d•$26 - $28•Onsite

About The Position

We’re looking for a hands-on and responsive IT Support Specialist – Manufacturing Operations to support technology used across our manufacturing plants. This role is focused on keeping plant operations running. The IT Support Specialist provides day-to-day support for plant employees, production technology, network connectivity, workstations, printers, scanners and other technology used throughout the manufacturing environment. The right person is comfortable working directly on the plant floor, troubleshooting issues quickly and working with plant teams, IT partners and vendors to minimize operational downtime. They are proactive in identifying problems before they impact operations and look for practical ways to improve reliability. This role reports to the Director of IT.

Requirements

Hands-on and responsive IT support experience.
Comfortable working directly on the plant floor.
Ability to troubleshoot issues quickly.
Ability to work with plant teams, IT partners, and vendors.
Proactive in identifying problems.
Practical problem-solving skills.
Experience supporting manufacturing technology including Patriot, Gunnar and Zund CNC equipment, Mat Caption machines, engravers and wide-format printers.
Experience supporting computers, tablets, printers, barcode scanners, phones, displays and other plant technology.
Experience monitoring and troubleshooting plant network connectivity, Wi-Fi and VoIP services.
Experience configuring, deploying and supporting computers, tablets and other plant devices.
Experience supporting a device management platform for plant endpoints.
Experience performing operating system updates, software deployments and device maintenance.
Experience supporting hardware refreshes and replacement of aging or unreliable technology.
Experience logging, prioritizing and tracking support requests through an IT ticketing system.
Experience maintaining accurate documentation of incidents, troubleshooting and resolutions.
Experience documenting common plant technology issues and troubleshooting procedures.
Experience creating knowledge articles.
Experience reviewing ticket trends.
Experience coordinating with technology vendors and service providers.
Experience assisting with procurement and deployment of plant technology.
Experience installing and configuring technology associated with plant changes, equipment moves and operational initiatives.
Experience coordinating with plant leadership, IT teams, contractors and vendors during technology deployments.
Experience testing technology before operational handoff.
Experience supporting IT projects that affect manufacturing operations.
Experience assisting with testing new technology.
Experience partnering with other IT teams.
Experience assisting Retail or Corporate IT during high-priority needs.

Nice To Haves

Experience with Framebridge values: Show Pride, Adapt & Act, Embrace Challenges, Secure the Baton, Make It Special, Build to Last.

Responsibilities

Provide day-to-day IT support for manufacturing employees, both onsite and remotely.
Prioritize and respond to technology issues based on production and operational impact.
Troubleshoot hardware, software, connectivity, printing and device issues affecting plant operations.
Support computers, tablets, printers, barcode scanners, phones, displays and other plant technology.
Support manufacturing technology including Patriot, Gunnar and Zund CNC equipment, Mat Caption machines, engravers and wide-format printers.
Partner with Operations, Maintenance, IT teams and equipment vendors to identify the source of issues and determine the appropriate path to resolution.
Communicate status, impact and next steps during production-impacting incidents.
Escalate issues when additional technical expertise or vendor support is required.
Identify recurring problems and help implement practical improvements that reduce downtime and support demand.
Monitor and troubleshoot plant network connectivity, Wi-Fi and VoIP services.
Work with internal IT resources and service providers to resolve connectivity issues.
Configure, deploy and support computers, tablets and other plant devices.
Support the company's device management platform for plant endpoints.
Perform operating system updates, software deployments and device maintenance.
Support hardware refreshes and replacement of aging or unreliable technology.
Log, prioritize and track support requests through the IT ticketing system.
Maintain accurate documentation of incidents, troubleshooting and resolutions.
Document common plant technology issues and troubleshooting procedures.
Create practical knowledge articles that improve consistency and help reduce repeat issues.
Review ticket trends to identify recurring problems and opportunities for improvement.
Coordinate with technology vendors and service providers for repairs, outages and plant technology support.
Assist with procurement and deployment of plant technology when needed.
Install and configure technology associated with plant changes, equipment moves and operational initiatives.
Coordinate with plant leadership, IT teams, contractors and vendors during technology deployments.
Test technology before operational handoff and provide onsite support during significant changes when needed.
Support IT projects that affect manufacturing operations, including hardware refreshes, software deployments, security improvements and process automation.
Assist with testing new technology and provide plant-level feedback before broader deployment.
Partner with other IT teams when issues involve networking, security, applications or other specialized technology.
Assist Retail or Corporate IT during high-priority needs when appropriate.