IT Support Specialist

Green Light Cost Management • Scottsdale, AZ

6d • Onsite

About The Position

Green Light is seeking a fulltime Junior Support Specialist to provide day-to-day technical support for users and systems in a fast-paced, client-focused environment at our North Scottsdale office. This role works closely with the engineering team to deliver help desk support and perform junior systems administration functions that advance business operations, support user needs, and contribute to secure and reliable service delivery. The position operates within a HIPAA-compliant environment and performs assigned responsibilities in support of Green Light’s ongoing information security management program. This is an excellent opportunity for an early-career IT professional who is looking to build foundational infrastructure and support experience while developing toward a more advanced, security-focused systems administration role.

Requirements

• Security+ certification is required
• Three to five years of hands-on experience supporting users, endpoints, and core systems in a systems administration role.
• Working knowledge of Linux in a distribution-agnostic environment and be comfortable using Linux command-line tools.
• Working knowledge of Microsoft Windows 11 and Windows Server administration is also required, including comfort with PowerShell and CMD.
• Working knowledge of Microsoft Office 365 and a basic understanding of networking concepts.
• Basic understanding of cybersecurity and systems administration best practices, including access control, least-privilege principles, secure system usage, and protection of sensitive information.
• Ability to work effectively in a regulated environment with strong attention to privacy, confidentiality, documentation, and process adherence is essential.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong work ethic, attention to detail, and organizational ability.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to provide technical assistance and support over the phone, through chat, and in written communications with a professional demeanor.
• Ability to train and support end users on common technical issues while reinforcing sound support and security practices.
• Willingness to learn new technologies, accept coaching, and grow within the role.
• Ability to work independently while also contributing effectively within a team environment.
• Ability to manage multiple tasks and priorities within time-sensitive constraints.
• Friendly, professional presence, a helpful attitude, and strong collaborative instincts are expected.
• Strong proficiency in Microsoft Word, Excel, and other Office applications is also required.

Nice To Haves

• Experience in HIPAA, healthcare, MSP, or other regulated environments is preferred.
• Scripting experience with Python, Perl, PowerShell, Bash, or a comparable language
• Cloud experience with GCP, AWS, or Azure
• Network+ certification.

Responsibilities

• Provides day-to-day technical support to users in support of Green Light’s operational goals and commitment to clients.
• Troubleshoots user, system, and endpoint issues and assists with timely resolution of support requests.
• Assists with system monitoring, issue investigation, and escalation as appropriate.
• Provides help desk and junior systems administration support.
• Performs assigned systems administration and support functions in support of routine business operations, user needs, and Green Light’s ongoing information security management program.
• Supports technical operations in a HIPAA-compliant environment, including adherence to established security, privacy, access control, and data-handling requirements.
• Assists with user account support, endpoint support, basic server administration tasks, and other operational activities in accordance with established policies, procedures, and technical safeguards.
• Maintains accurate documentation of support activity, technical procedures, and recurring issues.
• Learns from and shadows senior engineering team members to develop infrastructure, administration, and security-focused technical skills.
• Contributes positively to team operations, including routine support and administrative tasks.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed