IT Support Specialist

Matica Biotechnology•College Station, TX

5d•Onsite

About The Position

The IT Support Specialist provides day-to-day technical support across the organization, ensuring end users, systems, and infrastructure remain secure, reliable, and productive. This role troubleshoots and resolves hardware, software, and network issues; manages user account and access administration; and partners with other IT and business teams on projects that improve how the company operates. The ideal candidate brings solid technical judgment, clear communication skills, and the ability to prioritize competing requests in a fast-paced environment.

Requirements

Associate’s degree in IT, Computer Science, or a related field; OR High School diploma and equivalent combination of education and relevant work experience
2-4 years of experience in an IT support, help desk, or system administration role
Working knowledge and hands-on expertise with a variety of software, hardware, and enterprise applications
Proficiency in Windows desktop/server environments, Active Directory, and Microsoft 365
Working knowledge of Microsoft 365 collaboration tools (SharePoint, Teams, OneDrive) including basic administration
Familiarity with core cybersecurity practices - patch management, endpoint protection, and phishing/threat awareness
Working knowledge of LAN/WAN networking, VPN, and basic network troubleshooting
Proficiency in IT service management (ITSM) or helpdesk ticketing tools; strong documentation skills
Strong analytical and problem-solving skills, with the ability to diagnose issues and identify root causes
Team-oriented mindset, collaborating across departments to resolve technical issues
Clear, professional communication with both technical and non-technical stakeholders
Ability to manage competing priorities and multiple projects in a fast-paced environment
Strong ability to work independently as well as collaboratively
Strong work ethic, ambitious, and comfortable taking ownership of problems from start to finish

Nice To Haves

IT certifications preferred (CompTIA A+/Network+, Microsoft MCSA/MD-102, ITIL Foundation, or similar) but not required

Responsibilities

Serve as primary point of contact for help desk tickets, troubleshooting and resolving hardware, software, and connectivity issues across desktops, laptops, mobile devices, and printers.
Install, configure, and maintain company software and computer systems, including standard OS and application deployments.
Diagnose and resolve LAN/WAN and VPN connectivity issues, escalating complex network problems as appropriate.
Monitor system performance metrics and proactively identify recurring issues before they escalate.
Update computer software and upgrade hardware/systems on a routine schedule.
Manage full user account lifecycle (onboarding/offboarding), including Active Directory, email, and remote access provisioning.
Administer permissions and group policies in line with company security standards.
Assist users with password resets, login issues, and access requests.
Maintain accurate IT asset inventory and track equipment lifecycle across departments.
Create and maintain IT documentation, knowledge base articles, and standard operating procedures.
Track and report on ticket metrics, meeting SLA targets for response and resolution time.
Provide responsive IT assistance to staff, using ITSM/helpdesk software to log and manage requests.
Support the implementation of new software, hardware, and infrastructure solutions.
Analyze support trends and logs to identify root causes and recommend process improvements.
Stay current on IT support tools and technologies, recommending upgrades where appropriate.
Other duties as assigned.