Temporary IT Support Specialist

Robin Hood Foundation•New York, NY

About The Position

Robin Hood is seeking a Temporary IT Support Specialist for approximately 4 months to ensure effective and efficient technology operations. This role is not a traditional helpdesk position. The ideal candidate will quickly learn, provide reliable day-to-day IT support, and independently manage delegated project work. This support is crucial during a busy period that includes an office move and the expansion of an AI and automation program. The role involves supporting end-users, managing hardware and software issues, documenting resolutions, and assisting with onboarding and offboarding processes. Additionally, the specialist will support the office move by managing equipment inventory and staging, coordinate with vendors, and take ownership of delegated project tasks. A key aspect of the role will be supporting AI and technology enablement, including applying AI tools to IT tasks and assisting with related documentation and guidance. The specialist will also ensure ongoing IT operations by applying Windows patches, monitoring system alerts, performing proactive maintenance, managing equipment inventory, and working with vendors.

Requirements

3–5 years of experience in IT support, systems administration, or a related technical role
Hands-on experience with Microsoft O365, including Exchange, Azure AD/Entra ID, and account management
Familiarity with Robin Hood's core technology stack: O365, Box, Zoom, Notion, and Salesforce
Practical AI fluency - demonstrated, day-to-day use of tools such as Claude, ChatGPT, or Microsoft Copilot for real work tasks, not just general awareness
Strong critical thinker: gets to root causes, makes decisions independently, knows when to escalate
Exceptional communicator: clear written and verbal communication, able to adjust explanations for both technical staff and non-technical executives
Self-directed and reliable - able to own a task end-to-end without close supervision
Demonstrated ability to become useful quickly in a new environment
Strong knowledge of Windows 10/11, macOS, desktop break/fix, and AV equipment configuration
Exemplary customer service orientation; always on time, always professional
Exceptional judgment; knows when to ask for help

Nice To Haves

Experience with Windows Server, networking, or firewall configuration
Exposure to cybersecurity practices, patching, or information security policy
Experience supporting a hybrid or multi-platform environment

Responsibilities

Provide reliable day-to-day IT support across the organization
Triage and resolve end-user hardware, software, and connectivity issues
Document issues, resolutions, and recurring patterns in the helpdesk system
Prioritize tickets, manage SLA timelines, and escalate appropriately
Support Zoom meeting and conferencing room setup and troubleshooting
Assist with onboarding and offboarding, including account provisioning in O365 and Active Directory
Inventory, validate, and stage laptops, peripherals, docks, and conference room equipment
Document setup issues and track resolution so the broader team can act on them quickly
Coordinate with vendors and internal stakeholders on logistics and equipment readiness
Receive loosely scoped tasks and organize the work without step-by-step direction
Provide proactive status updates without being asked
Develop help sheets, knowledge base articles, and process documentation
Apply AI tools (including Claude, ChatGPT, and Microsoft Copilot) to practical IT and support tasks
Assist with AI-related documentation, staff guidance, and process improvement work as needed
Apply Windows patches according to agreed-upon schedules
Monitor system alerts and perform proactive maintenance
Manage equipment inventory, including check-in/check-out and ordering coordination
Work closely with vendors to ensure seamless operations