IT Support Specialist
XNRGY Climate Systems•Mesa, AZ
•Onsite
About The Position
XNRGY Climate Systems is seeking a qualified and experienced on-site IT Support Technician to join their new Technology headquarters in Mesa, Arizona. This role will provide advanced technical support by diagnosing and resolving complex hardware and software issues, requiring a deeper understanding of systems and applications. The position involves in-depth troubleshooting, remote access, and coordination with other IT teams to ensure timely problem resolution.
Requirements
- 5+ years of experience in IT or Help Desk support
- Strong understanding of Windows operating systems, network infrastructure, common applications, and troubleshooting techniques
- Excellent written and verbal communication to clearly explain technical concepts to users and collaborate with other IT teams
- Provide a positive user experience and customer service focus by resolving issues efficiently and professionally
- Ability to manage multiple tasks and adapt to changing priorities
Nice To Haves
- Unique qualifications that are a great addition to the team
Responsibilities
- Analyze and resolve complex technical issues, including network connectivity problems, application malfunctions, server configuration issues, and advanced hardware failures
- Utilize remote access tools to troubleshoot issues on users' devices and systems
- Manage escalated tickets, documenting troubleshooting steps, and updating ticket status with clear communication
- Clearly explain technical concepts to users of varying technical abilities and provide appropriate solutions
- Ensure processes and equipment adhere to safety regulations and industry standards
- Identify when an issue requires further escalation and provide necessary details for seamless transition
- Contribute to internal knowledge base by documenting solutions to complex problems encountered
- Perform basic system administration tasks like user account management, permissions updates, and software patching
- Monitor system performance and identify potential issues before they impact users
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401K
- Employee Assistance Program
- Paid time off
- Electric charging stations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
