IT Support Specialist

JM Huber Corporation • Broken Bow, OK

24d • Onsite

About The Position

Provide technical support for the use of Information Technology and Services within the manufacturing facility and the business sector to meet business objectives. Provide technical assistance to users, resolving hardware, software, and network issues. Diagnose and solve technical problems, ensuring minimal downtime. Assist and observe the IT / OT Manager as a backup / apprentice for the OT and Manufacturing network. Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Requirements

• ITIL processes
• Computer technical support
• Customer service focus
• Troubleshooting general user support
• Troubleshooting client connectivity
• Troubleshooting printing
• Ticketing system usage
• Installing computer equipment
• Testing computer equipment
• Maintaining computer equipment
• Installing peripherals
• Testing peripherals
• Maintaining peripherals
• Installing network infrastructure
• Testing network infrastructure
• Maintaining network infrastructure

Nice To Haves

• Assist and observe the IT / OT Manager as a backup / apprentice for the OT and Manufacturing network.

Responsibilities

• Responsible for ITIL processes and providing computer technical support with a focus on customer service.
• Perform troubleshooting related to general user support, client connectivity, and printing.
• Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved.
• Install, test, and maintain computer equipment, peripherals, and network infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed